What are the responsibilities and job description for the Quality Control Customer Service Representative (Korean-English Bilingual) position at DAEWON AMERICA?
Position Summary:
Daewon America Inc. is seeking a detail-oriented and professional Quality Control (QC) Customer Service Representative to support customer communication and quality-related activities. This position plays a key role in responding to customer inquiries, coordinating quality concerns, and supporting internal quality processes in a manufacturing environment.
Responsibilities
- Serve as the primary contact for customer quality inquiries and concerns
- Communicate with customers regarding claims, defects, and corrective actions
- Coordinate with internal departments (Production, Quality, Purchasing) to resolve issues
- Prepare and submit customer reports (8D reports, corrective action reports, etc.)
- Track customer complaints and ensure timely follow-up
- Maintain quality documentation and records
- Support audits and customer visits as needed
Qualifications
- Bachelor’s degree preferred (Engineering, Business, or related field)
- 1–3 years of experience in Quality, Customer Service, or Manufacturing preferred
- Strong communication skills (written and verbal)
- Ability to handle customer complaints professionally
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Experience with automotive industry standards is a plus
- Bilingual (English/Korean)
Work Environment
- Manufacturing environment
- Full-time position
- Competitive salary based on experience
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person