What are the responsibilities and job description for the Customer Support Specialist position at Dadkhah Law Group?
Job Overview
We are seeking a dynamic and enthusiastic Customer Support Specialist to join our team! In this vital role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help build strong relationships, resolve issues efficiently, and contribute to a positive customer experience. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping others, this is the perfect opportunity for you to make a meaningful impact!
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.
- Assist clients with product or service questions, troubleshooting issues, and resolving complaints effectively.
- Manage data entry tasks accurately within customer relationship management (CRM) systems to track interactions and update client information.
- Conduct outbound calls to follow up with customers, gather feedback, or promote relevant services or products.
- Support sales efforts by identifying customer needs and offering suitable solutions to enhance client satisfaction.
- Maintain organized records of customer interactions, issues resolved, and follow-up actions taken.
- Demonstrate excellent phone etiquette and active listening skills to understand customer concerns thoroughly.
We are looking someone to grow within our Firm and company. We have a great working relationship among staff and build a great culture!
Pay: $30.00 - $36.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Work from home
Work Location: Hybrid remote in Northbrook, IL 60062
Salary : $30 - $36