Director of Retail Operations – Cannabis Dispensaries

🌿 Director of Retail Operations – Cannabis Dispensaries

📍 Location: Michigan (Metro Detroit preferred)

👤 Reports To: CEO

✈️ Travel: Required to all store locations

📧 To Apply: Either apply directly or send your resume and a brief introduction about yourself to cory@gramazon.us

⭐ About the Role

We are seeking a highly experienced Director of Retail Operations to lead and scale our multi-location cannabis retail organization. This role is ideal for a proven operator with deep cannabis retail expertise, strong leadership abilities, and hands-on experience optimizing high-volume dispensaries in Michigan. You will drive retail strategy, operational excellence, compliance, customer experience, and team performance across all markets—while championing a People First culture rooted in our core values.

As a key member of our leadership team, you will oversee:

📈 retail strategy

🛒 sales execution

📦 inventory performance

📝 METRC compliance

📚 SOP development

👥 training & staffing

🏬 new store openings

You will shape the retail operating model and align stores with brand standards as we continue to grow.

🔑 Key Responsibilities

👥 Leadership & Culture

• Deliver a People First vision aligned with company values and mission
• Lead with integrity, accountability, and strong operational knowledge
• Inspire and develop retail management teams, driving engagement and performance
  
  

🏬 Retail Operations & Execution

• Oversee day-to-day operations for all dispensaries, ensuring consistency and compliance
• Implement and scale retail strategies as the footprint expands
• Own and maintain the retail operating model across all markets
• Identify process gaps and drive improvements that elevate efficiency and customer experience
  
  

💰 Sales & Customer Experience

• Develop and optimize sales strategies to increase conversion and profitability
• Use data, insights, and staff feedback to improve customer experience
• Support promotions and marketing content to enhance sell-through and move aging inventory
  
  

📦 High-Volume Inventory Management

• Manage inventory for high-volume retail environments
• Oversee aging product rotations, markdowns, promotions, and sell-through strategies
• Ensure accurate tracking, reconciliation, and shrink management
  
  

📊 METRC & Compliance

• Ensure full adherence to METRC reporting and all Michigan cannabis regulations
• Conduct compliance audits and maintain staff training standards
• Stay up-to-date on all state laws and operational compliance changes
  
  

📝 SOP Development & Training

• Develop and maintain SOPs for all retail functions
• Lead training on sales, compliance, service, product knowledge, and operations
• Mentor managers to ensure consistent execution across all stores
  
  

🤝 Cross-Functional Collaboration

• Partner with marketing, HR, finance, inventory, design, and creative teams
• Ensure brand standards are met in layout, merchandising, and customer experience
• Support store flow improvements and planning for new stores
  
  

💻 Technology, IT & Systems

• Oversee retail tech stack: POS, METRC tools, kiosks, scheduling systems, etc
• Ensure systems support scalability and high-volume retail performance
  
  

🏗️ New Store Development

• Research and assess new retail site opportunities
• Oversee full opening cycle: planning, staffing, training, IT, merchandising, launch
• Travel to all locations to ensure execution excellence
  
  

💵 Financial & Budget Oversight

• Manage store budgets, staffing, inventory, and operational costs
• Analyze financial performance and identify cost-saving revenue opportunities
  
  

🎓 Qualifications

• 5 years in retail operations leadership (cannabis preferred)
• Deep knowledge of Michigan cannabis laws, CRA rules, and METRC
• Proven multi-unit retail leadership success
• Strong data-driven decision-making skills
• Expertise in inventory, aging product rotation, and promotional strategies
• Experience creating SOPs, training programs, and scalable systems
• Outstanding leadership, communication, and organizational ability
• Ability to travel frequently
  
  

🌟 Why Join Us?

• 🚀 Fast-growing, vertically integrated cannabis company
• 🤝 Strong executive support and operational resources
• 🛠️ Opportunity to help shape a statewide retail platform
• 💼 Competitive compensation with growth potential
  
  

📧 To Apply: Either apply directly or send your resume and a brief introduction about yourself to cory@gramazon.us

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