On Call Tow Operator

Position Summary

Dacus Towing & Recovery is seeking a dependable and professional On-Call Tow Truck Driver to provide emergency roadside assistance, towing, recovery, and transport services during evenings, overnight hours, weekends, and holidays as needed. This position plays a critical role in serving customers during stressful situations and requires someone who can work independently, make sound decisions, and represent our company with professionalism.

Essential Duties and Responsibilities

• Respond to towing and roadside service calls in a safe, timely, and professional manner.
• Perform light, medium, and heavy-duty towing and recovery services.
• Provide roadside assistance services including lockouts, fuel delivery, battery jump-starts, tire changes, and winch-outs.
• Communicate effectively with customers, dispatchers, law enforcement agencies, repair facilities, and other service providers.
• Assess recovery situations and make safe, informed decisions while protecting people, vehicles, and property.
• Accurately document calls, update statuses in towing software, collect payments, and complete required reports and paperwork.
• Conduct pre-trip and post-trip inspections of assigned vehicles and equipment.
• Ensure all vehicles, tools, and equipment are properly maintained, secured, and kept clean and organized.
• Follow all DOT regulations, company policies, and safety procedures.
• Represent Dacus Towing & Recovery professionally through appearance, attitude, and customer interactions.
• Promote company services and assist in building positive customer relationships within the community.
• Reliability and availability are essential functions of this position.

Qualifications

• Must reside within 10 minutes of McPherson.
• Must be available to respond during assigned on-call shifts and report to the shop within 15 minutes of dispatch notification.
• Must be at least 21 years of age.
• Valid CDL with acceptable driving record required.
• Ability to pass DOT physical examination and maintain medical certification.
• Ability to obtain and maintain any required certifications and endorsements.
• Ability to safely operate manual and automatic transmission vehicles.
• Basic mechanical aptitude and troubleshooting skills.
• Ability to work independently and make sound decisions under pressure.
• Strong communication and customer service skills.
• Ability to work evenings, overnight hours, weekends, holidays, and rotating on-call schedules.

Physical Requirements

• Ability to frequently lift, carry, push, and pull equipment weighing up to 75 pounds.
• Ability to bend, kneel, climb, crouch, and work outdoors in all weather conditions.
• Ability to safely enter and exit commercial vehicles multiple times throughout a shift.
• Ability to work around traffic, accident scenes, and other potentially hazardous environments while maintaining safety standards.

Compensation & Benefits

• Competitive commission based pay.
• 100% paid employee BCBS health insurance with dental coverage.
• 401(k) retirement plan with up to 4% company match.
• Company-provided tools and equipment.
• Paid training, certifications, and professional development opportunities.
• Supportive team environment within a growing family-owned company.
• Opportunities for advancement within Dacus Towing & Recovery and affiliated companies.

What We're Looking For

The ideal candidate is dependable, calm under pressure, mechanically inclined, and committed to helping people. We are looking for someone who can be counted on when the phone rings at 2:00 a.m., takes pride in their work, and represents our company with professionalism, integrity, and a willingness to serve others.