What are the responsibilities and job description for the Loan Support Specialist (Client Support Specialist) position at Dacotah Bank?
Job Summary
The Loan Support Specialist is responsible for supporting commercial customers by providing direct administrative support to the lending staff and playing a critical role in the execution of the Bank credit and lending process. As a Loan Support Specialist you will interact, support, and build relationships with a variety of internal partners and external clients. This is the perfect opportunity to become acquainted with our commercial banking products and services. An ability to work in a fast-paced environment, adaptability to change, desire to learn new skills, an affinity for teamwork and a passion for providing excellent customer service are keys to success.
Essential Functions
Employees must be able to perform the essential functions of this position satisfactorily or make a request for reasonable accommodations as needed.
Loan Documentation & Processing
- Prepare, review, and verify commercial loan documentation for accuracy and completeness.
- Coordinate loan closings with bankers, attorneys, clients, and internal loan operations team.
- Ensure proper execution of promissory notes, security agreements, guarantees, collateral documents, and other supporting documentation.
Credit & Underwriting Support
- Assist bankers in gathering financial statements, tax returns, borrowing base certificates, compliance certificates, and other supporting documentation.
- Review loan approval terms to ensure documentation aligns with credit authorization.
- Track loan covenants, ticklers, borrowing base certificates, and other financial reporting requirements.
Compliance & Risk Management
- Ensure adherence to internal credit policies and regulatory requirements.
- Maintain proper documentation for audits and regulatory examinations.
- Monitor insurance, UCC filings, collateral perfection, and lien positions.
Loan Servicing & Maintenance
- Process loan modifications, renewals, extensions, and payoffs.
- Manage escrow accounts and payment applications, as well as pricing grid changes.
- Respond to internal and external inquiries regarding loan accounts.
- Order appraisals, environmental reports, field exams, credit reports, good standing certificates, and other reporting as needed.
- Ensure file reporting requirements are accurately imaged on the system.
Reporting & Administration
- Maintain accurate loan files (electronic and physical).
- Generate portfolio and pipeline reports as required.
- Support quality control reviews and portfolio monitoring.
Other Functions
- Order branch-specific office supplies.
- Order promotional materials from the company store.
Education & Experience
- Associate or bachelor’s degree in finance, Business Administration, Accounting, or related field (preferred).
- 5 years of experience in commercial loan operations or banking support.
- Supported commercial loan closings typically ranging from $1MM to $20MM, ensuring accurate documentation, compliance, and timely processing.
- Knowledge of commercial loan documentation and credit processes.
- Familiarity with UCC filings, collateral documentation, and loan systems.
- Strong attention to detail and organizational skills.
We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:
- Health Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
- Dental Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
- Health Savings Account
- Life Insurance for the employee and family
- Paid Vacation and Sick Time
- Retirement Plan Options
- Additional Perks and Benefits