What are the responsibilities and job description for the IT Infrastructure Engineer position at DACHSER USA Air & Sea Logistics Inc.?
Description
The NOC Engineer is responsible for the proactive monitoring, operation, and continuous improvement of network services, ensuring stable and secure connectivity for business operations worldwide • Monitor network performance and infrastructure health using enterprise monitoring tools.
- Monitor network performance and infrastructure health using enterprise monitoring tools.
- Troubleshoot and resolve network incidents to minimize service disruptions.
- Manage and prioritize operational tickets in accordance with SLA requirements.
- Escalate complex issues to specialized teams and coordinate incident resolution.
- Maintain network availability, stability, and performance across all supported locations.
- Managing network related branch projects.
- Other duties as assigned by the manger.
Requirements
- Relevant technical degree / experience in IT and (if possible) Logistics.
- Minimum 3 years of professional experience in IT or Project Management.
- Strong knowledge of LAN, WAN, WLAN, routing, switching, and network troubleshooting.
- Experience with network monitoring and incident management tools.
- Ability to analyze and resolve technical issues in a fast-paced operational environment.
- Strong communication and teamwork skills with the ability to coordinate across multiple support teams.
- Ability to prioritize tasks, manage multiple incidents, and work independently under pressure.
- Keen perception and "hands-on" mentality
Salary : $65,000 - $70,000