Customs House Brokerage Manager

Description

The Customs House Brokerage Manager is responsible for managing and supporting the Brokerage Department by ensuring timely and accurate filing of entries, in-bonds, and other US Customs filing requirements. This position will also ensure excellence in customer service and optimizing the quality, productivity and profitability of the team.  

Requirements

JOB DUTIES AND RESPONSIBILITIES

• Works to maintain full compliance and adherence with US Customs Brokerage Regulations. 
• Monitors and ensures team’s performance in line with DACHSER’s compliance policy and department goals.
• Provides guidance and leadership to the Entry Writers within the department.
• Communicates and conducts regular training with Brokerage Department based on new regulations and policies of DACHSER.
• Provides clear instruction to team to ensure timely and orderly file flow including release, billing, and auditing of file prior to statement date.
• Conducts regular entry audits to ensure accuracy of documents and correct submission to US Customs.
• Monitors problem files and ensures corrective action implemented as needed. 
• Works with Sales Team to properly on board new brokerage account by vetting Powers of Attorneys, implementing Customer SOPs, setting up Customer Parts Databases and reports as necessary, setting up Customer Duty Payment, etc. 
• Works with Sales Team to ensure proper quoting of brokerage business to include value added services, e.g. multiple line/ invoice submissions, PGA submissions, ISFs, in-bond handling, setting up of Customs Bonds, etc.
• Supports local sales efforts with timely responses to emails and rate requests.
• Reviews existing business to increase profitability through improved efficiencies and tools available.
• Maintains communications with customers, various government agencies and other DACHSER offices.
• Works with internal partners to increase and develop our inbound transportation program.
• Manages the Customs House Brokerage Department staff, including overall responsibility for performance management, career development and disciplinary action.
• Performs other duties as required and assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Valid Customs Brokerage License required.
• BS/BA degree preferred or equivalent related work experience.
• 7 years of experience working as an Entry Writer with progressive management responsibility preferred.
• Strong knowledge and experience with Customs Regulations.
• Robust analytical and problem solving skills.
• Stellar team-building, planning, and organizational skills with proven reliability.
• Desire and ability to provide excellent customer service while adhering to US laws and regulations as well as company policy. Position will interact with customers by phone, email and in-person frequently.
• Professional demeanor, including excellent written & verbal communication skills.
• Proficiency in Windows programs, specifically Word and Excel.
• Ability to work independently or as part of a team.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• No heavy lifting is expected; although exertion of up to 20 pounds of force may be required on occasion.
• Manual dexterity for the use of common office equipment, such as computers, copiers, fax machines, etc.
• Sitting for extended periods of time is common.
• Hearing and vision within average range to receive ordinary information and to prepare or inspect documents.
• This position is performed in a traditional office setting.
• Travel may be required periodically.
• These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.