What are the responsibilities and job description for the Aesthetics, Wellness & Longevity Patient Coordinator position at DAC Group?
Mend Wellness, Aesthetics & Longevity, formerly CardioMender, is seeking an organized, personable and motivated Patient Coordinator to join our growing practice in Pembroke Pines, Florida.
The Patient Coordinator serves as a primary point of contact for new and existing patients, managing inquiries, scheduling, check-in, checkout and follow-up. This role helps create a welcoming, seamless patient experience while supporting consultation bookings, rebooking, patient retention and practice growth.
The ideal candidate communicates clearly, follows through consistently and thrives in a busy environment. Previous experience in aesthetics, wellness or a medical office is preferred, along with confidence discussing services, pricing and provider-recommended treatment options.
This on-site position offers $19 per hour, a flexible schedule and KPI-based bonus opportunities.
Requirements
- Previous experience in patient coordination, medical reception or a related customer service role.
- Experience in an aesthetics, wellness, medical spa or medical office setting preferred.
- Excellent communication skills and a warm, professional approach to patient service.
- Strong organizational skills, attention to detail and consistent follow-through.
- Ability to manage scheduling, patient inquiries, check-in, checkout and follow-up in a busy practice.
- Confidence discussing services, pricing, memberships and packages using practice-approved information.
- Comfort following up with prospective patients, booking consultations and supporting patient rebooking and retention.
- Proficiency with computers and the ability to learn scheduling software, electronic medical records and CRM systems.
- Ability to collect payments accurately and maintain complete patient records.
- Commitment to patient confidentiality and compliance with office policies.
- Ability to work collaboratively with providers, leadership and administrative staff.
- Dependability, flexibility and availability to work on-site in Pembroke Pines, Florida.
- Willingness to meet established KPIs related to consultation bookings, follow-up, rebooking and patient retention.
Benefits & Compensation
- Base pay of $19 per hour
- Flexible schedule
- KPI-based bonus opportunities tied to established performance goals
- Opportunity for professional growth within an expanding wellness, aesthetics and longevity practice
Salary : $19