What are the responsibilities and job description for the Business Analyst (Hybrid Jackson, MS) position at Da Vinci Software?
Overview:
We have a client looking for a Business Analyst.
Core Responsibilities Include:
We have a client looking for a Business Analyst.
Core Responsibilities Include:
- Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
- Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data
manipulation. - Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
- Experience in interacting with DHS program areas and technical staff regarding business and information technology needs.
- Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
- Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
- Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
- Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
- Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or
E&T
- Proficiency with JIRA (documented change system).
- Proficiency with Windows applications.
- Certified Professional Business Analyst.
Education:
- Minimum 2-year degree
- Must train onsite in Jackson, MS for six weeks, then you can move to remote.