What are the responsibilities and job description for the Communication Center Specialist position at D4C DENTAL BRANDS, INC.?
Description
The Communication Center Specialist will be responsible for answering and routing all incoming queue calls.
We are looking for talented individuals to assist us in providing a 5-star customer experience for our patients on behalf of our affiliated pediatric dental and orthodontic practices. The Specialist's primary responsibility will be scheduling patients for dental and orthodontic appointments. Specialist must have a friendly demeanor, the ability to quickly make a personal connection with callers, possess strong conflict resolution skills and properly organize inquiries and requests to ensure they are addressed in a timely manner.
Why work at D4C Dental Brands?
Work that Matters
At D4C Dental Brands, team members are positioned to make a difference in the lives of patients. As the leading and fastest growing support organization for specialty dental practices, we are able to enhance and advance the overall patient experience. Our success comes from our focus on supporting high quality patient care and our shared vision of "Raising the Standard in children's oral health." If you're ready to make a difference in the lives of children - and to positively impact the healthcare system at large - there's no better place to make this happen. We believe that when committed teams come together with dedicated expert dentists for the purpose of helping children achieve a lifetime of great oral health, the results are tremendous. This shared commitment is the foundation to everything we do.
The Communication Center Specialist will be responsible for answering and routing all incoming queue calls.
We are looking for talented individuals to assist us in providing a 5-star customer experience for our patients on behalf of our affiliated pediatric dental and orthodontic practices. The Specialist's primary responsibility will be scheduling patients for dental and orthodontic appointments. Specialist must have a friendly demeanor, the ability to quickly make a personal connection with callers, possess strong conflict resolution skills and properly organize inquiries and requests to ensure they are addressed in a timely manner.
Why work at D4C Dental Brands?
- This is a position where you can make a difference by helping children achieve a lifetime of great oral health.
- We foster a family atmosphere where co-workers are very close and take care of each other.
- Inbound call center (no outbound cold calling!)
- Monday through Friday work schedule. Spend weekends with family and friends!
- Competitive benefits package that includes: group health coverage, disability insurance, 401K retirement opportunities, paid leave and attractive dental and orthodontic treatment discounts.
- Work from home option after completing one full year of in-office employment.
- Competitive pay
- Provide a high level of customer service to all callers,
- Care for and be an advocate for our patients,
- Address caller's needs in an efficient and timely manner.
- Assist in various administrative functions as needed.
- Follow company and department procedures and guidelines.
- High school graduate (or GED)
- Experience working in a busy environment
- Excellent written and verbal communication skills
- Independent thinker
- Proficient in spelling and typing
- Ability to be a team player
- Must be reliable
- Bilingual (Spanish) - The ability to read, write and speak fluently in Spanish and English.
- Basic knowledge of dental terminology
- Previous dental experience
Work that Matters
At D4C Dental Brands, team members are positioned to make a difference in the lives of patients. As the leading and fastest growing support organization for specialty dental practices, we are able to enhance and advance the overall patient experience. Our success comes from our focus on supporting high quality patient care and our shared vision of "Raising the Standard in children's oral health." If you're ready to make a difference in the lives of children - and to positively impact the healthcare system at large - there's no better place to make this happen. We believe that when committed teams come together with dedicated expert dentists for the purpose of helping children achieve a lifetime of great oral health, the results are tremendous. This shared commitment is the foundation to everything we do.