What are the responsibilities and job description for the Automotive Service Manager position at D3 CDJR?
Job Summary
We're seeking an experienced Automotive Service Manager to lead our high-performing service team at D3 CDJR. In this key leadership role, you'll oversee daily operations, ensure customer satisfaction, and optimize efficiency in a fast-paced automotive environment. If you have a proven track record in dealership service management and a passion for the CDJR brands, we want to hear from you!
Key Responsibilities:
- Lead and mentor a team of service advisors, technicians, and support staff to achieve service goals and maintain high CSI (Customer Satisfaction Index) scores.
- Manage service department workflow, including scheduling repairs, warranty claims, and parts inventory to maximize profitability and turnaround times.
- Build strong customer relationships by handling escalations, promoting upsell opportunities, and ensuring transparent communication.
- Implement process improvements, such as adopting new diagnostic tools or training programs, to enhance operational efficiency.
- Monitor key performance metrics (e.g., labor hours, parts sales) and report on department performance to senior leadership.
- Ensure compliance with safety standards, manufacturer guidelines, and environmental regulations.
Required Qualifications:
- 5 years of experience as a Service Manager or similar role in an automotive dealership, preferably with CDJR or similar brands.
- Strong knowledge of automotive diagnostics, repair processes, and dealership software systems (e.g., CDK, Reynolds, or equivalent).
- Proven leadership skills with experience managing teams in a high-volume service environment.
- Excellent customer service and communication abilities, with a focus on problem-solving and conflict resolution.
- ASE certification or equivalent preferred; high school diploma required, associate's degree in automotive technology a plus.
- Valid driver's license and clean driving record.
Preferred Qualifications:
- Extensive experience with Mopar parts and warranty processes.
- Bilingual in English and Spanish to better serve our diverse Memphis-area customers.
- Demonstrated track record of growing fixed operations revenue and profitability.
- Familiarity with custom and lifted vehicles, aligning with D3's roots in personalized truck and SUV builds.
About D3 CDJR
D3 CDJR is the proud evolution of D3 Auto Sales, a family-owned independent dealership founded in 2010 by local entrepreneur Dare Saul in Des Arc, Arkansas. What started as Dare fixing up a couple of vintage Cadillacs from his mother-in-law and turning them into sales successes has grown into a trusted name in Arkansas automotive, boasting over 200 handpicked used trucks, cars, and SUVs with a specialty in customized lifted and leveled rides. In 2024, Dare seized a game-changing opportunity to expand by acquiring the former Bayird CDJR dealership in West Memphis, rebranding it as D3 CDJR to bring our signature family-first approach to new Chrysler, Dodge, Jeep, and Ram vehicles.
Unlike big-box competitors, we're all about small-town integrity: transparent deals, personalized service, and a commitment to getting everyone approved through trusted finance partners like Credit Acceptance. Serving the Memphis metro with values rooted in community, quality, and fun (because who says car buying can't feel like joining a family?), we're not just selling vehicles—we're building lasting relationships. With over 300 five-star Google reviews and a growing team, D3 CDJR is where local passion meets premium performance. Join us and help shape the next chapter of our story!
Pay: $120,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $120,000 - $200,000