What are the responsibilities and job description for the Diesel Generator Field Technician position at D2B Groups?
An established leader in emergency and standby power generation services is hiring experienced Service Technicians.
Reporting to the Service Manager, you will perform and support service operations for commercial and industrial customers — preventive maintenance, emergency maintenance, startups, troubleshooting, and repairs on industrial generators and related equipment, including Bypass Isolation ATS and associated machinery.
What You'll Do
- Perform preventive maintenance, emergency maintenance, startup, troubleshooting, and repair of generators and related equipment
- Serve as first point of contact for phone and field support — troubleshooting, emergency repair assistance, and parts delivery
- Make pre-startup site visits to advise and assist installing contractors
- Provide customer-focused support to enhance relationships and resolve concerns
- Lead and support safety initiatives, ensuring compliance with safety protocols
- Support quality control programs and proper documentation of service work
- Advise on time and materials needed for various service levels
- Provide after-hours emergency response support as needed (occasional overnight travel required)
- High school diploma or GED preferred
- Generator service experience — commercial/industrial standby power preferred
- Certification/training in power generation (e.g., Generac Master Technician or equivalent) is a strong plus
- Solid knowledge of switchgear
- Positive attitude and strong customer service skills
- Ability to read and interpret safety rules, procedure manuals, and technical documentation; write routine reports
- Intermediate Microsoft Office skills; strong organizational and communication abilities
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Company Truck
- Uniforms