What are the responsibilities and job description for the DEERS/RAPIDS Clerk position at D2 Government Solutions?
DEERS/RAPIDS Clerk
D2 Government Solutions
Employment Type: Full‑Time
Location: Forest Park Hts, IL
Position Overview
D2 Government Solutions is seeking motivated and detail‑oriented professionals to support DEERS/RAPIDS ID Card operations at designated U.S. Army Reserve Command (USARC) locations. This role provides administrative, personnel, and customer service support for customers requiring Common Access Cards (CAC), Uniformed Services ID Cards, and related personnel services. This role requires professionalism, accuracy, strong customer service skills, and strict adherence to established government procedures while safeguarding sensitive information.
Key Responsibilities
- Deliver professional, courteous customer service to military personnel, dependents, retirees, government civilians, contractors, and other authorized individuals.
- Assist customers with CAC and Uniformed Services ID card services in accordance with DoD and government policies.
- Review identification documents and supporting paperwork to verify eligibility prior to processing.
- Enter, update, and maintain customer and personnel data in DEERS/RAPIDS and other approved government systems.
- Support issuance, renewal, replacement, and termination of ID cards using authorized equipment and procedures.
- Maintain accurate records of card issuance, customer transactions, appointments, and administrative actions.
- Protect Personally Identifiable Information (PII) and maintain compliance with all security and privacy requirements.
- Assist with appointment scheduling, customer intake, document verification, queue management, and front‑desk operations.
- Provide basic troubleshooting support for workstations, printers, card stock, and card‑issuance equipment.
- Communicate equipment issues, supply needs, and customer service concerns to supervisors or government points of contact.
- Follow all facility, security, privacy, and records‑management procedures.
- Perform additional administrative and personnel support duties as assigned.
Qualifications
- High School Diploma, GED, or equivalent required.
- Experience in personnel administration, military support, customer service, ID card operations, access control, or administrative support preferred.
- Familiarity with DEERS, RAPIDS, DoD ID card systems, or similar government platforms preferred.
- Ability to complete required DEERS/RAPIDS training within contract timelines.
- Strong attention to detail and ability to follow structured procedures.
- Dependable, organized, and able to work effectively in a fast‑paced customer service environment.
- Strong verbal communication and professional interaction skills across diverse populations.
- Ability to safeguard sensitive information and comply with all privacy/security requirements.
- Basic computer proficiency, including data entry, email, and document management.
- Microsoft Office experience preferred.
CAC
Required
Security / Background Investigation
Tier 1 / NACI; favorable FBI fingerprint check required
U.S. Citizenship
Required
English Proficiency
Required
Computer Systems Experience
DEERS, RAPIDS, DoD ID card systems, and standard government computer systems
Microsoft Office Proficiency
Required
About D2 Government Solutions
D2 Government Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
To learn more, visit www.d2-gs.com.