General Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Training & development

D1 Brighton seeks an ENERGETIC, DRIVEN, HIGHLY ORGANIZED and TEAM-ORIENTED manager to oversee the daily operations of this busy and expanding fitness facility.

D1 is an athletic-based group training facility for adults and youth athletes ages 7 and up with a mission of providing the best fitness philosophy and facility to its athletes, empowering them to improve themselves by efficiently and consistently reaching their fitness goals. At D1, we define an athlete as anyone with a fitness goal.

Key Skills Required For the Position:

• SALES. You should be able to walk in on day one & close over 50% of the leads you sit down to meet with.
• LEADERSHIP. You should be a "first-one-in, last-one-out", strong, and confident leader. You must be able to build and maintain operational systems, establish and maintain positive working relationships with staff, foster accountability across all roles, & lead the team to business growth.
• FINANCE. You need to have the ability to manage the facility P&L. You will meet with ownership monthly to review your budget vs what actually happened line item by line item.

Benefits/Perks

• Continuing education provided at no cost by D1.
• Free membership in a state-of-the-art facility.
• Ability to work in a high-energy, positive setting and build connections in the local community.

This Manager Can Expect:

• To join a fun team that understands how to WORK & PLAY hard
• To facilitate staff meetings each week covering key data points with their team & moving the needle forward by both informing & inspiring their team to take action on key changes.
• To be held accountable in financial meetings to an annual budget that predicts line-by-line revenue categories, overhead categories, COGS, etc.

To be poised when meeting & interacting with athletes and parents of athletesthis manager must provide the same world-class experience to EVERY SINGLE PERSON who walks in the door

Responsibilities
Serve as a key point of contact for members, with an emphasis on providing the D1 customer experience. Duties include:

o Providing leadership and daily direction for sales. Responsible for KPIs related to membership, personal training & small group sales.
o Support coordination/establishment of team training
o Ensure efficient and effective performance to meet or exceed all financial objectives (schedule/show/close rate as well as other key metrics per a scorecard).
o Oversee lead nurturing process, including making outbound and answering inbound calls, voicemails, and texts as needed to achieve financial targets, with assistance from front desk staff.
o Serve as primary staff member responsible for in person consults/assessments.
o Providing leadership and daily direction for sales and coaching teams in our facility (direct supervisory role of these positions).
o Overseeing day-to-day activities & installing systems to ensure operations run smoothly.
o Promoting member retention in conjunction with the head coach, utilizing the coaches & other staff where applicable.

Desired Qualifications

• Associate Degree or higher
• 3 years of management
• Proven track record of sales/meeting KPIs
• Knowledge of gym and retail operations
• Positive and energetic personality with a can do attitude
• Forward-thinking, problem solving orientation