What are the responsibilities and job description for the Front Desk Fitness Customer Experience Specialist position at D1 Training Bergen County North?
Front Desk, Fitness Customer Experience Specialist
Employment Type: Full-Time / Part-Time
About D1 Training Bergen County
At D1 Training Bergen County, we're more than a gym — we're a team, a family, and a community built around athletic-based training for every age and fitness level. Whether it's helping young athletes reach the next level or adults crush their fitness goals, we bring the Division 1 training experience to everyone who walks through our doors.
We're looking for a Front Desk, Fitness Customer Experience Specialist to join our high-energy team and help us deliver the championship-level experience D1 is known for.
What You'll Do
- Welcome and check in members, guests, and prospective clients with genuine enthusiasm.
- Conduct engaging tours, highlight our programs, and convert leads into members.
- Build strong relationships with members—know names, goals, and celebrate progress.
- Manage memberships, payments, scheduling, and customer inquiries.
- Support daily operations, including opening/closing duties and maintaining a spotless facility.
- Collaborate with coaches and management to deliver top-tier experiences every day.
- Assist with local marketing initiatives, community events, and social media engagement.
What We're Looking For
- Passion for fitness, sports, and helping others perform at their best.
- A people-first mindset with strong communication and customer service skills.
- Previous experience in sales, hospitality, or fitness environments preferred.
- Motivated self-starter who thrives in a fast-paced, team-driven atmosphere.
- Flexible availability, including some evenings and weekends.
- Positive attitude, strong work ethic, and commitment to the D1 culture.
What You'll Get
- Competitive pay & performance bonuses.
- 401k Plan
- PTO
- Complimentary D1 membership and discounts on gear.
- Opportunities for professional growth and advancement.
- Work in a high-energy, supportive, fitness-focused environment.
Join the D1 Bergen County Team
If you're ready to be part of something bigger, where hard work, community, and results come together — we want to hear from you
Job Type: Full-time
Pay: $ $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Work Location: In person
Salary : $40,000 - $60,000