What are the responsibilities and job description for the Customer Service Representative - Parts and Counter Sales position at D&W Diesel, Inc?
We are currently hiring an experienced Customer Service/Inside Sales Representative for our Albany, NY location. This position services customers with information, product exchanges or repairs in a timely, helpful friendly manner.
Job Responsibilities:
Job Requirements:
Compensation Range: $23 - $27 hour
Benefits:
Equal Opportunity Employer/Veterans/Disabled
Job Responsibilities:
- Provide an exceptional level of customer service
- Handle a large volume of inbound calls, emails and web orders related to heavy duty parts and service
- Work to establish business relationships with customers, able to speak the customer’s language
- Know how to access information on our products and stay up to date on product and industry changes
- Provide important communications link between customers and technicians
- Aid sales representatives with research of products, pricing availability and applications
Job Requirements:
- Experience with heavy duty parts and bulk equipment is a big plus
- Must have a technical aptitude with an ability to learn products
- Proficient in MS Office and other computer functions
- Experience with working in a fast-paced environment
- Must be able to meet the physical demands of the position
Compensation Range: $23 - $27 hour
Benefits:
- Employee Stock Ownership Plan (ESOP)
- 401(k) with a company match
- Health, dental & vision insurance
- Disability & Life Insurance
- Paid Time Off & Paid Holidays at time of hire
Equal Opportunity Employer/Veterans/Disabled
Salary : $23 - $27