What are the responsibilities and job description for the Customer Account Manager position at D&S Manufacturing?
D amp;S Manufacturing is looking to expand their Sales Team in Black River Falls, WI.
Why join the team at D amp;S Manufacturing? We are 100% employee owned! D amp;S also pays 100% of your health insurance deductible, along with contributing 3% into your 401k automatically. We also have a competitive paid time off plan, along with 9 paid holidays. Plus, you will receive $1,000 hiring bonus along with 20.0 hours of PTO. D amp;S also has a quarterly incentive pay plan.
1st Shift/Full-Time: Monday through Friday
Summary
Develops and maintains successful business relationships with assigned customer accounts. Conducts or facilitates the activities supporting sales and customer service including requests for quote, purchase order processing, investigation and resolution of customer complaints. Coordinates customer services and orders with engineering, purchasing, accounting, production, and shipping.
Essential duties and Responsibilities include the following. Other duties may be assigned.
- Confers with customers by phone, email, and on-site visits to become familiar with contacts and products. Creates and maintains good working relationships to ensure high customer satisfaction. Working with customers, evaluates satisfaction with D amp;S products and organizational efficiency, makes recommendations for improvement and participates in improvement process.
- Receives and tracks requests for quotes. Obtains and submits price quotes from D amp;S Engineering group and participates in project reviews.
- Confirms prices and estimated delivery to customer. Follows up on quotes to determine price competitiveness. Edits, interprets, analyzes and enters new customer order data into ERP.
- Confers with department supervisors as required to determine progress of work and to provide information on changes in processing methods received from quality or engineering departments. Verifies ship dates based on order backlog and other factors.
- Revises schedule according to work order specifications, established priorities, and production capacity. Understands, negotiates, and plans for customer schedule and engineering changes including recovering the costs associated with change as necessary.
- Investigates and resolves customer complaints regarding damaged or late shipments and assists in resolving rejected shipment.
- Creates, edits, releases, cancels, closes or reopens shop orders for the manufactured components of the assigned customer's products.
- Supports other Customer Account Managers as needed.
Supervisory Responsibilities
This position does not currently have supervisory responsibilities.
Qualifications and Education Requirements
- Associate's degree or equivalent from two-year college or technical school; or two years related work experience; or equivalent combination.
- Two years experience, such as customer service, sales and manufacturing processes, preferably metal manufacturing
- Experience in using an ERP preferred
- Ability to read CAD drawings and technical specifications.