What are the responsibilities and job description for the Manager - Antennas Services position at Dürr?
Your Tasks
- Lead and develop a team of on-site Service Engineers (“Antenna team”) supporting Dürr equipment across customer facilities
- Drive aftermarket sales of automation equipment, spare parts, service contracts, and system upgrades within automotive paint shop and final assembly customer accounts, ensuring strong customer retention and repeat business.
- Collaborate closely with engineering, service, and project management teams to scope technical requirements and deliver timely quotations, ensuring accurate pricing, lead times, and solution feasibility.
- Serve as the primary escalation point for complex technical and operational issues, partnering with internal engineering and support teams
- Drive troubleshooting and resolution of issues across robotic paint systems, automation, and related mechanical/electrical equipment
- Coordinate service activities including maintenance, emergency support, repairs, and system start-ups/commissioning
- Supervise contractors and skilled trades during installation, maintenance, and project execution
- Drive continuous improvement initiatives, including cost-saving and efficiency enhancements
- 8 years of experience in field service, industrial automation, or automotive manufacturing environments
- Prior leadership experience managing technical teams in a service or project-based environment
- Strong technical background in automation, robotic paint systems, or related manufacturing equipment
- Proven ability to troubleshoot complex mechanical and electrical systems
- Experience supporting installations, commissioning, and aftermarket service environments
- Ability to lead diverse teams, including contractors and skilled trades, in fast-paced project settings
- Strong communication skills with the ability to interface with customers and internal teams
- Ability to read and interpret engineering drawings and technical documentation
- Familiarity with SAP and Microsoft Office tools
- Willingness to travel ~50% and support off-hours as needed