Dental Treatment Coordinator

Overview
Join our dynamic healthcare team as a Dental Treatment Coordinator, where you will be the vital link between patients and our dental professionals. This energetic role involves coordinating patient care plans, managing insurance and billing processes, and ensuring a smooth, welcoming experience for every patient. Your proactive communication skills and attention to detail will help us deliver exceptional dental care while maintaining efficient office operations. If you thrive in a fast-paced environment and are passionate about patient service and administrative excellence, this is the perfect opportunity for you to make a meaningful impact!

Duties

• Greet patients warmly upon arrival, ensuring a positive first impression and seamless check-in process
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verifications using systems like Availity and DentalXchange.
• Explain treatment plans, financial options, and appointment scheduling clearly to patients
• Coordinate with dental providers to schedule appointments, follow-up visits, and treatment procedures
• Manage dental billing and collections efficiently using dental office management software such as Dentrix
• Review medical records and documentation for accuracy, completeness, and compliance with HIPAA regulations
• Assist with intake procedures, including collecting patient information and updating electronic health records (EHR systems) like eClinicalWorks or EMR systems
• Support front desk operations by answering multi-line phone systems with professional phone etiquette and handling clerical tasks such as filing, data entry, and appointment reminders
• Maintain accurate documentation review processes to ensure compliance with healthcare standards and billing accuracy
• Clearly communicate with patients and record information while greeting, checking-in, checking-out or scheduling appointments for patients (on the phone or in person).
• Collect payments; including 3rd party payments (Care Credit), insurance co-pays (PPO’s) and balances due
• Follow up on dental claims, balances due, patient recalls, patient treatments
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Run Reports; Post insurance and patient payments and process accounts receivables
• Flexible in supporting team between various roles as needed in a demanding and fast- paced environment.
• Present and review treatment plans and payment options with patients
• Schedule and track laboratory cases
• Maintain supply inventory and alert supervisor when supply is low
• Other duties as needed

Skills

• Strong knowledge of dental terminology, CPT coding, and dental billing practices
• Proficiency in EMR systems such Dentrix for documentation management and scheduling
• Experience with insurance verification processes including PPO Medicare and private insurers
• Excellent customer service skills with a friendly demeanor and effective communication abilities in bilingual settings preferred
• Demonstrated ability to handle medical administrative support tasks efficiently in a busy clinic environment
• Familiarity with HIPAA regulations to ensure patient confidentiality and data security at all times
• Competent computer skills including Microsoft Office Suite (Word, Excel), typing (10 key), and familiarity with multi-line phone systems
• Prior clinic or dental office experience is highly desirable to ensure smooth workflow integration
• Ability to review dental records thoroughly for accuracy while managing care plans effectively
• Strong organizational skills with attention to detail in filing, documentation review, and office management tasks
• Spanish speaking is a plus

Join us in delivering outstanding dental care through exceptional coordination! Your dedication to patient service combined with your administrative expertise will help create a welcoming environment where patients feel cared for every step of the way. We’re committed to supporting your growth as part of our vibrant healthcare team!

Pay: $20.00 - $26.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Employee discount
• Flextime
• Free parking

Experience:

• Insurance verification: 1 year (Required)
• Practice management: 1 year (Required)

Ability to Commute:

• Tamarac, FL 33321 (Required)

Work Location: In person

Salary : $20 - $26