What are the responsibilities and job description for the Service Advisor position at D-Patrick Boonville Ford?
Company Description
D-Patrick Boonville Ford is a trusted dealership providing top-quality sales, service, and parts to the Boonville, Newburgh, and Evansville communities. The dealership is also home to a Used Car Superstore with a wide selection of pre-owned vehicles, including trucks for sale. Committed to customer satisfaction, D-Patrick Boonville Ford strives to deliver exceptional experiences across all aspects of automotive services.
Role Description
This is a full-time, on-site Service Advisor role based in Boonville, IN. The Service Advisor will act as the key liaison between customers and the service team, ensuring a smooth and professional automotive-service experience. Daily responsibilities include understanding customers' service needs, communicating repair details, coordinating aftersales services, and managing service appointments while maintaining a customer-focused approach.
Qualifications
- Strong Customer Service, Customer-focused Service, and Customer Satisfaction skills
- Excellent Communication skills to effectively liaise with customers and the service team
- Experience in Aftersales and maintaining strong client relationships
- Organizational and multitasking abilities with a focus on detail and accuracy
- Knowledge of automotive services and products is beneficial
- Ability to thrive in a fast-paced, team-oriented environment
- High school diploma or equivalent; additional certifications in automotive services or customer relations are a plus