Revenue Manager/General Manager

Revenue Director / General Manager – Luxury STR Resort (Opening 2026)

The New Cumberland – Nashville, TN

The New Cumberland is a luxury short‑term rental resort community redefining the Nashville hospitality experience. Our property features:

• 80 high‑end STR residences (4–5 bedrooms, rooftop entertainment decks)
• The Crystal Atrium – indoor/outdoor wedding event venue
• Resort‑style amenities: community pool, custom pool bar, pickleball courts, convenience market, 24/7 security, and more.

We are hiring a Revenue Director / General Manager to lead both revenue strategy and day‑to‑day resort operations. This is a rare hybrid leadership role ideal for someone who thrives at the intersection of analytics, operations, team leadership, and guest experience.

About the Role

As the Revenue Director / General Manager, you will oversee:

• Revenue management (pricing, forecasting, distribution, channel optimization)
• Operational leadership (guest services, housekeeping, maintenance, events, vendor management)
• Team building (hiring, training, performance management)
• Brand guest experience (service standards, quality control, SOPs)

You’ll be responsible for maximizing occupancy, ADR, RevPAR, and total resort profitability while ensuring a luxury‑level guest experience across the entire property.

Key Responsibilities

Revenue Strategy & Performance

• Develop and execute revenue strategies to maximize ADR, RevPAR, occupancy, and total revenue
• Analyze market trends, competitor data, and booking patterns to adjust pricing in real time
• Manage distribution across Airbnb, Vrbo, Booking.com, direct booking channels, and OTAs
• Oversee forecasting, budgeting, and performance reporting for ownership
• Implement yield strategies for peak seasons and major Nashville events (CMA Fest, Titans games, concerts, conventions)
• Maintain and optimize PMS, RMS, and channel management systems

General Manager / Operations Leadership

• Lead daily operations across guest services, housekeeping, maintenance, security, and events
• Recruit, train, and manage a high‑performing on‑site team
• Ensure exceptional guest satisfaction and consistent service standards
• Oversee The Crystal Atrium event venue operations and coordinate with wedding corporate sales teams
• Manage vendor relationships, service contracts, and operational budgets
• Implement SOPs, quality assurance systems, and preventative maintenance plans
• Collaborate with marketing to align promotions, brand messaging, and revenue goals

Qualifications

• Bachelor’s degree in Hospitality, Business, Finance, Economics, or related field (Master’s preferred)
• 3–5 years of revenue management experience in hotels, resorts, or STR operations
• 3 years of hospitality operations or General Manager experience
• Strong understanding of Nashville tourism, STR regulations, and local demand drivers
• Experience with wedding, corporate, or group sales revenue strategies is a plus
• Proficiency with PMS, RMS, channel managers, and hospitality tech platforms

Skills & Competencies

• Data‑driven, analytical, and highly organized
• Strong leadership and team‑building abilities
• Excellent communication and negotiation skills
• Ability to adapt quickly to market shifts and operational needs
• High attention to detail with a results‑oriented mindset
• Strong problem‑solving and decision‑making skills

Compensation & Benefits

• $85,000–$105,000 salary, based on experience
• Health insurance after 60 days
• Paid time off holidays
• Professional development and growth opportunities
• Discounts on stays within the resort community

Why Join Us?

This is a rare opportunity to help launch and lead a flagship luxury STR resort in one of the fastest‑growing hospitality markets in the country. You’ll shape the guest experience, build the operational foundation, and drive the revenue strategy for a property designed to set a new standard in Nashville.