What are the responsibilities and job description for the Customer Service Specialist position at D&M Auto Leasing?
D&M Leasing is seeking a friendly, organized, and service-driven Customer Service Specialist & Administrative Assistant to join our Fort Worth team. This role blends customer service excellence, front desk reception, and administrative support, serving as the first point of contact for visitors, callers, and internal team members.
You’ll play a key role in creating a welcoming office environment while supporting daily operations and maintaining a high level of customer service.
What You’ll Do
Customer Service & Front Desk Support
-Serve as a knowledgeable primary point of contact for customers via phone, email, and in person
-Respond to customer inquiries, and concerns with professionalism and efficiency
-Set up rental car reservations and document entry
-Provide accurate, consistent information regarding products, services, policies, and procedures
-Resolve routine and moderately complex customer issues independently, escalating when appropriate
-Accurately document customer interactions, resolutions, and follow-up actions in internal systems
-Maintain up-to-date customer records
-Maintain a calm, professional demeanor when handling sensitive or time-critical situations
-Protect confidential customer and company information in compliance with company policies
Administrative & Office Support
-Distribute inner office mail, packages, deliveries, create FedEx
-Manage front office and breakroom supplies, inventory, and printer stations, and vendor services
-Work collaboratively with internal departments to resolve customer issues and meet service goals
-Support team operations during peak volume periods and special initiatives
-Provide clerical and administrative support to various departments
-Coordinate internal milestone anniversary acknowledgements and recognitions. Submit monthly announcements such as birthdays, anniversaries, and new hires and holidays
-Maintain confidentiality and professionalism in all interactions
What You’ll Bring
-2 years of experience in customer service, or similar administrative role
-Proficiency with Excel is required
-Strong verbal and written communication skills, problem-solving, and organizational skills
-Ability to manage multiple priorities with minimal supervision
-Excellent organizational and multitasking abilities
-Proficiency in Microsoft Office (Word, Excel, Outlook)
-Professional appearance with a dependable and positive work ethic
-A service-oriented mindset with attention to detail
-High school diploma or GED required
-Valid driver’s license with a clean driving record
Bonus Points If You Have
-Experience supporting executives or multiple departments
-Background in a fast-paced office with a high level of customer service environment
-Proven success in managing multiple priorities and supporting a dynamic team
-Are bilingual
Why You’ll Love Working Here
At D&M Leasing, we pride ourselves on a supportive, professional, and fun work environment. You’ll join a collaborative team that values customer service, teamwork, and a strong company culture—over 50 years in the making.
📍 Location: Fort Worth, TX 🕒 Schedule: Full-time, Monday–Friday 9:00am–6:00pm One Saturday per month, 9:00am–2:00pm
Pay Range: $18–$21/hour, based on experience
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