What are the responsibilities and job description for the Counter Sales - HVAC & Appliance position at D&L Parts Company?
Description
We are seeking an enthusiastic and customer-focused Customer Service Representative I (CSR) to join our team at a busy wholesale appliance and HVAC distribution branch. The CSR is the first point of contact for customers and plays a key role in ensuring a positive customer experience through accurate order processing, product support, and responsive communication. This position requires a professional demeanor, strong product knowledge (or willingness to learn), and a service-oriented attitude.
Key Responsibilities:
Customer Support
• Greet walk-in customers and answer incoming calls and emails in a courteous, professional manner
• Assist customers with product inquiries, pricing, order status, returns, and general support
• Provide technical or product information (after training) or direct customers to appropriate staff
Order Processing & Sales Support
• Enter and process sales orders, quotes, returns, and delivery requests accurately
• Confirm product availability, pricing, and lead times using the company’s ERP system
• Work closely with warehouse and logistics teams to ensure timely order fulfillment; Pulling and packaging customer orders.
Documentation & Administrative Duties
• Maintain accurate customer records and transaction histories
• Keep the showroom and counter area clean, stocked, and organized
• Participate in all physical inventory counts to ensure stock accuracy.
• Participates in educational training events or trade shows when requested.
Requirements
Qualifications:
• 1–3 years of customer service experience, preferably in HVAC, appliance, or wholesale distribution
• Strong verbal and written communication skills
• Computer proficiency including Microsoft Office (Excel, Outlook, Word) and familiarity with ERP systems
• Strong attention to detail, organizational skills, and ability to multitask
• A team player with a positive attitude and problem-solving mindset
• Excellent follow through with customers and work colleagues
• Ability to learn technical product information and work in a fast-paced environment
• Ability to lift up to 50 lbs. with assistance of lifts, jacks, or other necessary equipment when needed