What are the responsibilities and job description for the Credit Card Representative position at D.L. Evans Bank?
Job Description
The Credit Card Representative is responsible for providing excellent customer service and maintaining strong professional relationships. He or she professionally responds to customer emails and telephone calls. The Credit Card Representative is responsible for day to day activities related to the Credit Card and Money Line Services. He or she courteously and promptly resolves Credit Card and Money Line questions and problems or refers them to appropriate personnel. The Credit Card Representative establishes and performs set-up for new accounts. He or she ensures that the Credit Card and Money Line operations are completed in accordance with established Bank procedures. The Credit Card Representative performs miscellaneous duties as required and keeps management informed of area activities.
Responsibilities
D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application!
D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD.
Benefits
The Credit Card Representative is responsible for providing excellent customer service and maintaining strong professional relationships. He or she professionally responds to customer emails and telephone calls. The Credit Card Representative is responsible for day to day activities related to the Credit Card and Money Line Services. He or she courteously and promptly resolves Credit Card and Money Line questions and problems or refers them to appropriate personnel. The Credit Card Representative establishes and performs set-up for new accounts. He or she ensures that the Credit Card and Money Line operations are completed in accordance with established Bank procedures. The Credit Card Representative performs miscellaneous duties as required and keeps management informed of area activities.
Responsibilities
- Orders credit cards and performs account maintenance and input
- Answers questions for customers, branch personnel and management regarding credit cards i.e. balance and payment information, pin resets, etc.
- Accepts and processes credit card payments submitted from customers via mail or phone. Processes credit card payments received and submitted via branch transactions
- Ensures that all credit card functions are compliant with Bank policy and procedures and state and federal regulations
- Complete daily maintenance consisting of new or changes to Consumer and Business Money Lines
- Answers questions for customers, branch personnel and management regarding Money Lines, i.e. balance and payment information, etc.
- Keeps management informed of area activities and any significant problems or concerns
- Helps other area personnel as required
- Maintains and projects the Bank's professional reputation and promotes the Bank at all times
- Serves as a representative for D.L. Evans Bank in the community
- Must be at least 18 years old
- High school diploma or GED required
- Knowledge of Microsoft Office software products and strong ability to use and navigate the Internet required
- Previous banking experience preferred
- Ability to maintain confidentiality in all situations
- Accurate and attentive to detail
- Well organized with good typing skills
- Strong proofreading skills
- Willing and able to help others
- Excellent verbal and written communication skills as well as professional telephone etiquette
- Able to get along well with coworkers
D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application!
D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- FSA
- 401(k)
- Employee Stock Ownership Plan
- Paid Vacation
- Sick Time
- Life Insurance
- Long-term Disability Insurance