Natural Gas Assistant Operations Manager

About the Role

The Assistant Operations Manager reports to the Operations Manager or Sr. Operations Manager. This position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills.

What You’ll Do

Key Responsibilities:

Operation Supervisor Management:

• Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
• Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
• Supervise and review the preparation of forecast numbers for each of his/her departments
• Review performance and causes of significant variances, along with corrective action plans
• Conduct performance and wage reviews for department supervision

Business Management:

• Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports
• Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
• Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel

Customer Communication:

• Handle or defer all customer complaints to the appropriate authorities
• Professionally represent the company to clients and their customers
• Provide general information about the meter services to customers, when applicable

Other duties as assigned.

About You

Must haves:

• Education: High School Diploma or GED
• Experience: 2 years of management experience and 3 years’ experience in locating.

Nice to haves:

• Education: Bachelor’s degree in operations management or business administration
• Experience: 5 years of experience in operations management. At least 1 year of experience in budget development and oversight is a plus

Your Skills:

• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of operations, safety process, programs, and procedures
• Excellent communication skills, comfortable interacting with management and customers
• Strong analytical and financial analysis skills
• Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices
• Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to multi-task, and work independently and as a team
• Proven abilities of strong leadership skills
• Excellent attention to detail for problem solving and finding

Drug/Alcohol Testing:

• Drug/alcohol testing is required
• Drug/alcohol testing required per non-regulatory requirements for employees working with water, electricity, and meters
• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits

Health and Safety:

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short- and long-term disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement:

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (after 90 completed days of service for full-time employees):

• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)

Perks/Allowances:

• Company vehicle (for all driver-based positions)
• Gas card for company vehicle (if applicable)
• Company provided cell phone or mobile allowance (if applicable)
• Boot allowance from approved vendors
• Daily per diem for travel-based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

Pay: $80,000.00 - $89,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Rochester, NY 14618

Salary : $80,000 - $89,000