What are the responsibilities and job description for the 2nd Shift Alarm Dispatcher (2:00pm - 10:00pm) position at D & I Electronics, Inc.?
- Dispatch burglar and fire alarms for residential and commercial customers.
- Communicate with Police and Fire dispatch centers i.e. relaying address, alarm type and special instructions to effectively aid in the response to the alarm.
- Work closely with the technical service department by relaying issues customers are experiencing to ensure a prompt resolution.
- Contacts individuals to inform them of alarm-related issues and keep customer contact information up-to-date.
- Clerical duties include: faxing, processing incoming and outgoing mail, scanning and emailing documents, filing
- Assist other departments with tasks such as researching customer records and generating reports.
- Answers incoming phone calls and takes messages from customers.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft Office: 1 year (Required)
- Customer service: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $17