What are the responsibilities and job description for the Strategic Account Representative position at D&H Distributing?
Strategic Account Representative
This is a hybrid role that can be based in either Harrisburg, PA or Tampa, FL.
D&H is growing! Join 100 year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.
- We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
- We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
- As a D&H Co-Owner you receive numerous discounts on services.
- We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
SUMMARY
Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
- Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
- Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
- Complete outbound campaigns and record results of call within CRM
- Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.
- Responsible for answering sales teams inbound queue calls daily
- Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.
- Attend sales and product trainings, huddles, and in person quarterly meetings as required
- Attend reseller shows and events to meet with prospects in person, as needed.
- Project a professional company image through customer and vendor interactions.
- Process and maintain customer transaction through ERP sales platform
- Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities.
- Adhere to all company policies procedures and ethics including company attendance policy.
- Attend team huddles, team meetings, and collaborate with team members
- Responsible for creating and presenting business plans for targeted partners
EDUCATION and/or EXPERIENCE
- College education preferred and/or equivalent combination of education/experience
- Minimum 3 years of sales or phone sales experience.
- Sales and/or technical certifications a plus.
