What are the responsibilities and job description for the Sales Coordinator position at D.F. Richard Energy?
Company Description D.F. Richard Energy has been serving homes and businesses in New Hampshire and southern Maine since 1932, providing dependable home heating oil, propane delivery, and HVAC services. The company is known for its long-standing commitment to reliability, efficiency, and customer satisfaction. Team members work in a stable, safety-focused environment that values integrity and community relationships. As a regional leader in energy services, D.F. Richard Energy offers opportunities to support essential services that customers rely on year-round.
Role Description This is a full-time, on-site Sales Coordinator role based in York, ME. The Sales Coordinator will support the sales team by managing customer inquiries, preparing quotes, processing orders, and maintaining accurate customer and sales records. Responsibilities include coordinating service and delivery schedules with internal departments, following up on leads, and assisting with renewals and account updates. The role involves responding to customer requests by phone and email, providing product and service information, and ensuring a smooth handoff between sales, operations, and customer service. The Sales Coordinator will also help generate reports, track sales activities, and contribute to process improvements that enhance efficiency and customer satisfaction.
Qualifications
Role Description This is a full-time, on-site Sales Coordinator role based in York, ME. The Sales Coordinator will support the sales team by managing customer inquiries, preparing quotes, processing orders, and maintaining accurate customer and sales records. Responsibilities include coordinating service and delivery schedules with internal departments, following up on leads, and assisting with renewals and account updates. The role involves responding to customer requests by phone and email, providing product and service information, and ensuring a smooth handoff between sales, operations, and customer service. The Sales Coordinator will also help generate reports, track sales activities, and contribute to process improvements that enhance efficiency and customer satisfaction.
Qualifications
- Strong Sales Coordination and Sales Operations skills to manage quotes, orders, and sales documentation efficiently.
- Proficiency in Sales and Customer Service to support customer needs, follow up on leads, and contribute to revenue growth.
- Excellent Communication skills, including clear verbal and written communication with customers and internal teams.
- Comfort with basic office software (e.g., CRM systems, spreadsheets, email) and the ability to learn company-specific tools.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines in a fast-paced environment.
- Demonstrated problem-solving abilities and a customer-focused mindset.
- Previous experience in sales support, customer service, or a related office role; experience in energy, utilities, or HVAC is a plus.
- High school diploma or equivalent required; additional education or relevant training in business or sales support is beneficial.