What are the responsibilities and job description for the Client Service Specialist position at D'Errico Jewelry?
Job Brief
A client service specialist acts as the primary point of contact for clients, managing their needs and resolving issues to ensure satisfaction. Responsibilities include responding to inquiries, troubleshooting problems, maintaining client accounts, documenting interactions, and collaborating with other departments. This role requires strong communication and problem-solving skills, and can involve tasks from basic support to managing key client relationships
Jewelry Experience is a PLUS
DO NOT CALL THE STORE!!!!!! PLEASE APPLY THROUGH really
Responsibilities
· Answer and direct phone calls
· Organize and schedule appointments
· Answer all client requests via email, social media and specialized platforms
· Write and distribute email, correspondence memos, letters, and forms
· Assist in the preparation of regularly scheduled reports
· Develop and maintain a filing system
· Update and maintain office policies and procedures
· Order office supplies and research new deals and suppliers
· Maintain contact lists
· Provide general support to clients
· Act as the point of contact for internal and external clients
· Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Requirements
· Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
· Strong communication skills via in-person, phone and computer
· Time management skills
· Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
· Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $25 - $30