What are the responsibilities and job description for the Customer Service Representative position at D&D Plumbing?
Customer Service Representative
D&D Plumbing, Heating, and AC — Midland, TX
D&D Plumbing, Heating, and AC is looking for a CSR/Dispatcher who can keep the board full and the customers happy. This is the voice of our company — the first person homeowners talk to and the person our field team depends on to keep their day running smoothly.
If you're organized, quick on the phone, and thrive in a fast-paced service environment, we want to talk to you.
Pay & Schedule
$19.00 – $25.00 per hour, based on experience
Tuesday – Saturday | 8:00 AM – 5:00 PM (Saturday 8:00 AM – 3:00 PM)
What You'll Do
- Answer inbound calls and convert them into booked service and install appointments
- Dispatch technicians and installers efficiently based on skill, location, and capacity
- Communicate with customers on arrival windows, delays, and job status
- Follow up on unsold estimates, memberships, and recall opportunities
- Maintain accurate customer records and job notes in ServiceTitan
- Coordinate daily with the Plumbing Manager and Field Operations Manager on scheduling priorities
- Handle customer concerns with professionalism and escalate when appropriate
Qualifications
- Customer service, call center, or dispatch experience preferred — home services experience is a strong plus
- Excellent phone presence and clear written communication
- Strong organizational skills and the ability to juggle competing priorities
- Comfortable working in a CRM/dispatch software environment (ServiceTitan experience a plus)
- Dependable attendance and availability for a Tuesday–Saturday schedule
What We Offer
- $19.00 – $25.00 per hour
- Tuesday–Saturday schedule with a shortened Saturday option
- Medical, dental, and vision insurance
- 401(k) with company match
- PTO and paid holidays
- Ongoing training and support
- Stable, year-round work with a growing company
Why Join Us
- Organized operation with supportive leadership
- Direct impact on the success of the field team
- Clear path for growth into lead CSR, dispatch supervisor, or office management
- A culture that rewards effort and results
Who We Are
D&D Plumbing, Heating, and AC is a growing residential home services company serving the Midland area, focused on delivering a 5-star experience for our customers and building a team that wins together.
Salary : $19 - $25