What are the responsibilities and job description for the Commercial Roofing Service Manager position at D C Taylor Co?
JOB TITLE: Commercial Roofing Service Manager
EMPLOYER: D. C. Taylor Co.
DEPARTMENT: Sales/Field Management
REPORTS TO: Executive VP
EFFECTIVE DATE: 10/22/2025
SUMMARY:
The Service Manager is responsible for overseeing and managing Commercial Roofing maintenance and permanent fall protection sales, scheduling work, and managing the service teams. The Commercial Roofing Service Manager is responsible for developing relationships with new customers and maintaining current customer relationships.
DUTIES AND RESPONSIBILITIES:
- Research CRM to identify potential customers for outreach and conduct cold calls to generate new leads.
- Sell commercial roofing maintenance plans and permanent fall protection systems.
- Inspect, survey, and estimate roofs for new and reoccurring customers providing details and photographs to create a proposal. Review the proposal for accuracy and deliver to the customer.
- Schedule and coordinate roofing work to be performed by service personnel.
- Manage service teams schedule, approval of time, order of material, and personnel development and expectations.
SUPERVISORY RESPONSIBILITIES:
- Supervises all the California service department employees, including the superintendents (supervisors) and service technicians.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
- 3 years of Commercial Roofing Sales and Management experience required.
- Ability to travel up to 25% of the time required.
- Bilingual in Spanish and English preferred.
- Certificates, licenses and registrations required:
- Driver’s License and ability to pass a DOT Physical.
- Computer skills required:
- Must be computer literate with knowledge of Microsoft applications, SharePoint, CRM, and Internet.
- Other skills required:
- Excellent troubleshooting and problem resolution skills.
- Well organized, detail-oriented, and able to manage multiple tasks and prioritize effectively in a fast-paced environment.
COMPETENCIES:
- Customer Service - Manages customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- Managing People - Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Occasionally required to climb, balance, bend, stoop, kneel or crawl.
- Occasionally works in high, precarious places.
- Company provided truck.
- Company provided technology including laptop, tablet and phone.
- Company paid employee medical insurance with participation in the wellness program.
- Company paid employee dental insurance, LTD, AD&D, and Basic Life Insurance.