Telesales Representative

Job Purpose: The Telesales Representative at Dan Wesson Firearms plays a pivotal role in expanding and nurturing our dealer and distributor network through proactive, relationship-driven inside sales. As a passionate advocate of the Dan Wesson brand, this individual serves as a key liaison between our precision-crafted handgun portfolio and our partners in the firearms industry. By combining product expertise, persuasive communication, and CRM diligence, the Telesales Representative drives sales performance, enhances dealer engagement, and contributes to the sustained growth and market presence of Dan Wesson Firearms.

ESSENTIAL JOB FUNCTIONS:

Sales & Dealer Support

• Make outbound calls to FFL dealers, distributors, and specialty retailers to promote Dan Wesson products.
• Develop and manage relationships with existing accounts while identifying new business opportunities.
• Educate customers on the unique selling points of Dan Wesson DWX and 1911-style pistols, including technical specs and craftsmanship.
• Communicate promotional programs, availability, MAP policies, and pricing structures.

Lead Generation & Prospecting

• Identify and engage prospective dealers through phone outreach, CRM tools, and trade show follow-ups.
• Qualify leads and assists new dealers through onboarding and first-time orders.

CRM & Pipeline Management

• Maintain accurate customer records, call notes, and pipeline stages in the CRM system (e.g., Salesforce or HubSpot).
• Provide regular reports on call activity, conversion rates, and account health to sales leadership.

Industry Expertise & Brand Representation

• Stay up to date on Dan Wesson product releases, as well as competitor offerings in the premium handgun space.
• Be a trusted resource to customers for product specs, warranty policies, and usage best practices.
• Represent Dan Wesson in a professional, brand-aligned manner consistent with its reputation for quality and heritage.
• Build and maintain strong relationships with internal and external parties to insure a high level of communication and understanding.
• Participate in internal and external educational opportunities to insure continuous learning and professional growth.

Other

• Complete other tasks assigned by Supervisor.
• Complete all required paperwork accurately and in a timely manner.
• Timely and regular attendance is required to ensure workflow is not interrupted.
• Maintain a clean and organized work area.
• Assist all employees in the department in completing their work when necessary.
• Adhere to all company policies and procedures.

To perform this job successfully, you must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

• High School Diploma

Required Experience & Skills

• 2 years of telesales or inside sales experience, preferably in the firearms or outdoor sporting goods industry.
• Solid understanding of handguns, FFL regulations, and 2A community values.
• Excellent phone communication and interpersonal skills.
• Strong organizational and CRM management abilities.
• Self-starter with the ability to work independently and meet performance targets.

Preferred Experience & Skills

• Knowledge of Dan Wesson, CZ-USA, or high-end DWX and 1911 platforms.
• Familiarity with dealer/distributor structures and sales cycles in the firearms industry.
• Experience working with federal/state firearms compliance is a strong plus.

Supervisory Responsibilities

• None

Travel Requirements

• Limited

Additional Eligibility Requirements

• Must be at least 18 years old.
• Ability to legally possess firearms under applicable laws.
• Must know basic firearm safety
• Ability to pass criminal background test and drug test.
• Ability to work overtime when required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

The following are the physical requirements of this position, which all workers filling the position must be able to do or withstand each day:

• Light work: Exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. 
• Vision: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; Ability to see color. 
• Stooping: Bending body downward and forward by bending spine at the waist.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements of the wrists, hands, and/or fingers.
• The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dust, mist, or gases.