What are the responsibilities and job description for the Sales Development Associate position at Cytracom?
About Us:
Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location
Here's a closer look at this key role:
The Sales Development Associate (SDA) supports Cytracom’s growth by identifying and qualifying new MSP partners through consistent, high-quality outbound activity. This inside sales role focuses on structured outreach—using phone, email, and digital engagement—to introduce Cytracom’s solutions and set qualified meetings for the Business Development team.
The SDA’s mission is to create a strong first impression of Cytracom by executing a disciplined outreach strategy. You’ll connect with potential partners, understand their needs, and communicate how Cytracom’s technology can support their business, ensuring well-qualified opportunities are handed off to sales.
Success in this role comes from persistence, attention to detail, and the ability to maintain energy and professionalism in every interaction. This is an inside role with no travel requirements.
Responsibilities:
- Conduct high-volume outbound prospecting via phone, email, and online platforms to identify and engage potential MSP partners.
- Manage and prioritize assigned leads within the CRM to ensure timely and consistent follow-up.
- Deliver Cytracom’s core messaging and value proposition with clarity and enthusiasm
- Schedule qualified discovery meetings between prospective partners and Cytracom’s Business Development Team.
- Record all activity accurately in the CRM and maintain data integrity across all systems.
- Overcome objections through effective communication and product knowledge.
- Collaborate closely with marketing and sales to improve lead quality, conversion, and outreach strategy.
- Continuously improve messaging and outreach tactics based on feedback and performance metrics.
- Maintain a consistent level of energy, professionalism, and responsiveness in every prospect interaction.
Attributes for Success:
- High energy and enthusiasm
- Strong attention to detail
- Effective communicator with strong interpersonal skills
- Resilient and adaptable under pressure
- Self-disciplined and accountable
- Collaborative team player
- Inquisitive with a problem-solving mindset
- Passion for sales and technology
Our Benefits:
- Medical, dental, and vision insurance is available
- 401K
- Disability and Life insurance
- Paid vacations and holidays
- Flexible PTO policy
- Casual, laid-back work environment
- Free refreshments
- Standing desks
Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.