What are the responsibilities and job description for the Monitoring, Analysis, Response and Communication Lead position at CyrusOne Management Services LLC?
As part of the operations system team, you will work with highly motivated engineers, experts, and innovators in the data center industry. The Monitoring, Analysis, Response and Communication (MARC) Lead will have a significant impact on customer experience. The MARC Lead will have the ability to direct the MARC team, to design solutions for complex problems, to manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough timelines. The MARC Lead will work with the MARC technicians to accomplish engineering departmental goals. This role also guides the MARC team in providing both reactive and pro-active assistance to all operational facilities teams within the CyrusOne portfolio. The role has a direct impact on the sites, its productivity and operational success. Essential Functions: Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities. Oversee the operational aspects of the incident management team in a manner which protects, maintains, and improves the value of the data centers. Assist in site incident investigation, utilize structured problem solving to identify root cause of failures. Demonstrate leadership, responsiveness, and creativity in finding solutions. Identify opportunities to improve quality, customer service and cost performance, and execute approved plans. Assist in the creation of reports and presentations for senior management. Aid in the roll out and training in the use of standard tools, processes, and systems where possible. To develop and maintain a good working relationship across all levels in the organization. Manage multiple stakeholder deliverables, requirements, and navigate complex situations. Ability to prioritize under high pressure. Minimum Requirements: High School diploma required. Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers. Excellent communication skills, teamwork, organizational and problem-solving skills. A minimum of two (2) years of experience in management of multiple teams to meet program requirements. Proficient with Microsoft Office Suite and project management software. Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures. Experience/Skills: Five (5) years of data center experience. Two (2) years of leadership experience. Education: Bachelor’s Degree in Electrical, Mechanical, or other related engineering degrees preferred. Work environment: Fast paced environment Some travel required CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.