What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Cyrus Massoudi - State Farm Agent?
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency is deeply rooted in the Painesville community and committed to giving back in meaningful ways. I proudly serve on the board of the Downtown Painesville Organization (DPO), and we’re active supporters of both the Painesville Community Improvement Corporation (PCIC) and the Eastern Lake County Chamber of Commerce (ELCCC).
Our agency is deeply rooted in the Painesville community and committed to giving back in meaningful ways. I proudly serve on the board of the Downtown Painesville Organization (DPO), and we’re active supporters of both the Painesville Community Improvement Corporation (PCIC) and the Eastern Lake County Chamber of Commerce (ELCCC).
We believe that strong communities start with connection and service, and that same philosophy carries into our office culture. We’re a family-oriented team that values collaboration, trust, and support. If you're looking for a workplace where your contributions are meaningful—both professionally and in the community—we’d love to connect.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Cyrus Massoudi - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Sell insurance products including auto, home, renters, business, life, and disability coverage.
- Assist clients with billing inquiries, claims support, and policy updates.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.