What are the responsibilities and job description for the Contact Center Representative FT Midvale position at Cyprus Credit Union?
We are hiring a full-time Contact Center Representative. Are you passionate about customer service and have a strong work ethic that embodies what credit unions stand for? Are you interested in starting a career with an exciting and respected financial institution that offers opportunities for comradery, professional growth, and advancement? If so, please read on!
The future of Cyprus Credit Union is only as bright as our team. We employ a team of like-minded banking professionals. To attract and retain quality talent, we offer competitive pay, and comprehensive benefits, provide opportunities for employee advancement, share resources for career development, and encourage a work-hard/play-hard lifestyle. Additionally, we value diversity, volunteering for our communities, and taking steps to do our part in reducing our carbon footprint.
This Contact Center Representative position earns a competitive wage as well as the potential to earn a monthly incentive up to $300 or $400, depending on effort and hours worked!
We also offer both our part-time and full-time employees the following comprehensive benefits:
- Health, dental, life, and vison insurance plans
- 401k and retirement savings plan
- 12 paid holidays
- Paid day off for your birthday
- PTO from the day you start. Remaining PTO earned equivalent to your working hours.
- Earn additional PTO when you volunteer in the community
- Competitive tuition reimbursement
Due to our "Most loved" atmosphere, Cyprus Credit Union has been named one of the BEST credit unions to work for every year from 2020 to 2025!
Here at Cyprus, we value the success and rewards that come as we learn and grow together! Through our "career pathing" programs, we offer continuous trainings that can provide you with opportunities in advancement. If this sounds like something you have been waiting for, don't hesitate! Apply now to start your future with Cyprus!
A DAY IN THE LIFE OF A CONTACT CENTER REPRESENTATIVE
As a Contact Center Representative, you perform a broad variety of member services over the phone such as account balances inquiries, transferring funds, calculating interest, helping with card disputes, taking loan payments, and assisting members with bookkeeping and checking account problems. No matter what the issue, you ensure our members are taken care of and know they are a part of a credit union that loves them. You are busier than ever, but you thrive in a fast-paced environment and your excellent customer service remains consistent. A good listener, you answer questions and resolve issues patiently.
Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products. You handle frustrated callers with empathy and professionalism. When needed, you refer members to the appropriate department or employee. You perform related clerical tasks promptly and accurately. With pride, you keep your work area clean, secure, and well maintained. While some callers require extra patience, most are appreciative of the excellent customer service you provide them--and you go home at the end of each shift feeling good about the great service that you've provided.
QUALIFICATIONS FOR A CONTACT CENTER REPRESENTATIVE
- High school diploma or equivalent
- One year of credit union experience
- Thorough knowledge of member services and financial products provided
- Understanding of member bookkeeping procedures
- Computer and 10-key skills
- Phone skills and etiquette
- Basic math skills
- Exceptional customer service skills
Are you a good listener with a professional attitude? Do you have excellent communication and public relations skills? Are you tactful and diplomatic? Do you have excellent problem-solving and reasoning skills? Are you organized with excellent follow-through? If so, then you might just be perfect for this Contact Center Representative position!
CONTACT CENTER WORK SCHEDULE
The schedule for this position is Monday through Friday 10:00am to 7:00pm and some Saturdays from 9:00am to 3:00pm.
READY TO JOIN OUR EXCEPTIONAL BANKING TEAM? If you feel that you would be right for this member services position, please fill out our initial 3-minute, mobile-friendly application.
Salary : $20