Business Banking Officer

Are you passionate about Business Banking and embody the values of credit unions? Are you seeking a career with a respected financial institution that offers camaraderie, professional growth, and advancement opportunities? If so, keep reading!

At Cyprus Credit Union, we believe our future is as bright as our team. To attract and retain top talent, we offer competitive pay, comprehensive benefits, opportunities for advancement, career development resources, and a balanced work-hard/play-hard culture. We value diversity, community volunteering, and reducing our carbon footprint.

Compensation and Benefits

As a Business Banking Officer, you will receive competitive pay based on experience and qualifications, with opportunities for bonuses and incentives. We offer comprehensive benefits to both part-time and full-time employees, including:

• Health, dental, life, and vision insurance plans
• 401(k) and retirement savings plan
• 12 paid holidays
• Paid day off for your birthday
• PTO starting from day one
• Additional PTO for community volunteering
• Competitive tuition reimbursement

Cyprus Credit Union was named one of the BEST credit unions to work for from 2020-2024 due to our "Most Loved" atmosphere.

Position Purpose

Business Banking Officers are responsible for providing comprehensive financial solutions to small businesses within our footprint, focusing on acquiring new business relationships for their assigned branches. They also deepen and retain existing relationships, actively pursue new business opportunities, and grow the profitability of our small business program. Results consist of acquiring, expanding, and retaining business relationships with a focus on deposit, treasury, and business lending growth.

This is primarily an outside sales role, requiring active engagement with the local business community.

Essential Functions and Responsibilities Daily Tasks

• Identify and source new business members through outbound calling, business visits, inbound calls, and email.
• Maintain regular contact with business members within the portfolio.
• Respond to member requests.
• Conduct thorough interviews to determine member needs.
• Recommend a package of products/services that fulfill those needs.
• Fulfill member requests for additional products and services.
• Refer members to business partners as needed.
• Educate business members and employees on small business lending solutions, business credit cards, deposit accounts, treasury and cash management solutions, digital banking solutions, and consumer product referrals.
• Coordinate activities with branches and related departments, obtaining or conveying information as needed.
• Keep management informed of area activities and significant problems.
• Answer inbound phone calls from business members and employees.
• Assist members with servicing issues such as payment discrepancies, fees, and late payments.
• Cooperate with other employees to ensure member requests are handled efficiently.

Weekly Tasks

• Collaborate with assigned branches and branch employees to build referral sources.
• Work with assigned business chambers to identify business prospects and support local businesses.
• Develop centers of influence and networks to create additional referral sources.
• Conduct regular follow-up calls with business members.
• Provide support and training to branches on business services.
• Assist and support Business Services personnel as needed.
• Prepare account applications and other documentation for member signatures, if applicable.
• Look for ways to perform duties more efficiently.

Monthly Tasks

• Identify and attend marketing events that complement or serve the industry or product niches of the portfolio.
• Review and evaluate set goals for production and cross-selling, making adjustments as needed.
• Review and update the knowledge base on all product offerings to ensure the latest information is provided to members and employees.
• Attend and participate in meetings as required.
• Provide detailed reports to management on area activities and significant problems.
• Complete special projects as assigned.

Qualifications

Skills/Abilities:

• Accurate and attentive to detail
• Well organized
• Strong typing abilities
• Ability to assist others
• Proficient with basic business equipment (computer, adding machine, copy machine)
• Strong sales ability and understanding of sales process

Experience:

• 2 to 5 years' experience in a financial institution, preferably working with small businesses

Knowledge:

• Basic knowledge of business account services and procedures
• Familiarity with business loan programs and service requirements
• Familiarity with general loan documentation

Education/Certification:

• High school graduate or equivalent
• Associate's or Bachelor's degree in Finance, Accounting, Business, or a related field preferred

Join us at Cyprus Credit Union and grow your career with us! Apply now!