Bilingual Virtual FSR Part-Time

We are hiring a part-time Spanish speaking Virtual Teller/Contact Center Representative. Are you passionate about customer service and have a strong work ethic that embodies what credit unions stand for? Are you interested in starting a career with an exciting and respected financial institution that offers opportunities for comradery, professional growth, and advancement? If so, please read on!

The future of Cyprus Credit Union is only as bright as our team. We employ a team of like-minded banking professionals. In order to attract and retain quality talent, we offer competitive pay, and comprehensive benefits, provide opportunities for employee advancement, share resources for career development, and encourage a work-hard/play-hard lifestyle. Additionally, we value diversity, volunteering for our communities and taking steps to do our part in reducing our carbon footprint.

As a Virtual Teller/Contact Center Representative, you will earn a competitive pay depending on your experience and qualifications with the opportunity for bonuses and incentives. Pay increase for English/Spanish speaking. We also offer both our part-time and full-time member services employees the following comprehensive benefits:

• Health, dental, life, and vison insurance plans
• 401k and retirement savings plan
• 12 paid holidays
• Paid day off for your birthday
• PTO that will start accumulating on day one
• Earn additional PTO when you volunteer in the community
• Competitive tuition reimbursement

Due to our "Most loved" atmosphere, Cyprus Credit Union was named one of the BEST credit unions to work for from 2020 through 2024!

Here at Cyprus we value the success and rewards that come as we learn and grow together! Through our "career pathing "programs we offer continuous trainings that can provide you with opportunities in advancement. If this sounds like something you have been waiting for, don't hesitate apply now to start your future with Cyprus!

A DAY IN THE LIFE AS A VIRTUAL CREDIT UNION TELLER/CONTACT CENTER REPRESENTATIVE

For our members you will be the first point of contact. Your positive attitude as you greet members will go a long way with our loyal customers. As an ambitious learner and team member, you will eagerly take on all service opportunities. You will be responsible for performing a broad variety of member services via a Virtual Teller/Video Chat environment; such as:

• Checking account balances
• Transferring funds
• Calculating interest
• Assist members with bookkeeping and checking account issues and concerns
• Answer member questions regarding Credit Union services provided
• Perform a variety of account maintenance
• Cross-sells credit union services
• Assists or refers members to the appropriate employees or departments with any and all questions or problems that arise
• Support member video teller transactions with accuracy and efficiency while adhering to all established teller procedures.

JOB QUALIFICATIONS

• Ability to maintain a calm demeanor within challenging situations
• Exceptional communication, grammar, and mathematics skills
• Keen attention to detail
• Ability to work independently and with a team
• Take pride in professionalism
• Maintain confidentiality
• Outgoing and welcoming personality
• Bilingual Spanish/English speaking

Education/Certification:

High school graduate or equivalent.

BANKING WORK SCHEDULE FOR A VIRTUAL TELLER/CONTACT CENTER REPRESENTATIVE

After completing the training period and meeting performance benchmarks, this position can transition to a hybrid schedule-50% in-office and 50% remote.

We offer flexible part-time scheduling options!
Choose between two shifts:

• Tuesdays and Thursdays, 9 AM - 6 PM, with the occasional late shift (10 AM - 7 PM) and every other Saturday 9 AM- 2 PM.
  OR

• Monday through Friday, 12 PM - 4 PM, with every other Saturday, 9 AM - 2 PM.