Lead Patient Access Coordinator

SUMMARY

The Lead Patient Access Coordinator. will oversee, monitor and motivate their team to achieve goals that contribute to the growth of the organization. The individual in this position will work to create an environment that promotes positive communication, encourages teamwork, and demonstrates flexibility in order to maximize the efficiency and accuracy of the team. The Lead New Patient Coordinator must provide team leadership for patient care and lead by example to achieve a high standard of excellence with compassion and integrity for the patient.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Perform all duties of a Patient Access Coordinator
• Serve as a “model employee”, exceeding performance expectations of a Patient Access Coordinator
• Reinforce employees to follow office policies (uniform, food/drink, cell phone, internet use)
• Monitor employee break and lunch schedules
• Responsible for training new hires and assisting management with interviewing applicants upon request
• Assess the workload of the clinic throughout the day and suggest staffing adjustments to accomplish all tasks with the team
• Completes daily batch e-filing from OnBase fax server accurately and correctly on a daily basis
• Work with privileged information in a conscientious manner while e-filing/scanning medical records in an efficient, effective, and accurate manner.
• Completes incoming scanning of medical records in a timely manner based on document priority
• Performs quality checks on all work to assure the accuracy of performed workflows
• Works within scope of position and direction; willingly accept assignments and is available to assist with transcribing referrals in Epic when other departments are in need of assistance
• Reports any delay issues with Onbase fax server in a timely manner to Department Manager and Help Desk Department to prevent backlogs in incoming faxes
• Carries out responsibilities in accordance with company policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
• Complete miscellaneous tasks and other duties as assigned by management that can be completed in addition to current workloads
• Other duties as assigned

EDUCATION and/or EXPERIENCE

The employee performing this position is expected to hold a High school diploma or general education degree (“GED”); and at least 1 year (preferably 2 years) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. The employee performing this position is expected to have some experience with medical terminology and understanding of medical insurance process. S/he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Workers’ Compensation and self-paying patients, etc.

• 6 months of supervisory experience

SUPERVISORY RESPONSIBILITIES

There are no direct supervisory responsibilities. Indirect responsibilities may include monitoring employee productivity, providing constructive feedback and resolving problems.

PREFERRED

Bilingual may be required at certain clinics or during certain shifts.