Workplace Operations Coordinator

Workplace Operations Coordinator - Access Control

The Access Control Coordinator is responsible for overseeing the facilitation of an ongoing delightful experience for all employees across our clients’ portfolio. This role will be based in the Nashville office, but will provide remote support across the entire facilities portfolio. A successful Access Control team member understands the importance of executive presence and will confidently provide the highest level of operational excellence at all times.

As an access control coordinator you will be responsible for overseeing the access control software system that allows entrance and egress from our facilities, as well as the badge management and data facilitation to ensure an ongoing seamless experience for employees and visitors coming and going from our spaces. You, with the support of Workplace Operations, would ensure proper controlled access, and excellent customer service while addressing employee badging needs, and ensure that observed issues are flagged and escalated to the proper parties. You possess a strong ability to successfully prioritize and execute tasks/duties as assigned in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative and consistently demonstrate strong verbal and written communication skills.

Responsibilities

• In office requirement 5 days a week
• Provide technical guidance, oversight, and management of the access control software as it relates to employee safety and access to the facilities.
• Monitor access activity and escalate through proper channels issues and emergencies to appropriate parties, i.e., Workplace Operations, Physical Security.
• Provide remote support to all domestic and international facilities with company maintained access control software
• Support break/fix of badging equipment and software in all maintained facilities
• Help to manage vendor operations and relationships including but not limited to; access control software, break/fix vendor relationship, badge printing supply vendors, etc.
• Provide remote access and reception support for all offices
• Order and maintain badge printing equipment
• Audit unused badges and update employee profiles accordingly
• Properly collect and discard old, broken and demagnetized badges
• Partner with the Physical Security team to ensure proper safety protocols are met
• Process and analyze data to capture key internal data points for reporting and strategic planning
  
  

Qualifications

• 1 years of Office experience; preferred
• Experience with Access Control/Security Systems a plus
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• Highly organized with the ability to prioritize multiple functions and tasks while managing their work time efficiently
• Self-directed with a high sense of urgency while maintaining a meticulous attention to detail (no matter how mundane)
• A passion for managing an overall positive employee experience through ongoing operational support
• Able to adapt and pivot in a fast paced, ever-changing environment
• Excellent verbal and written communications skills
• Strong ability to manage competing priorities and projects, a team player and willing to help out wherever needed.
• Ability to handle confidential and sensitive information
• You instill trust in your judgment and ability to complete any project
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
  
  

Compensation: $25.00 per hour

ID: 554446