What are the responsibilities and job description for the Partner Operations Manager position at Cypress HCM?
The Product Ops team works to ensure our products are high-quality, user-driven, and built to scale. We collaborate closely with product, engineering, partnerships, trust & safety, and go-to-market teams to ship features, enable partners, gather feedback, and drive processes that accelerate product adoption.
As a Partner Operations Manager focused on the Apps SDK, you will enable a growing ecosystem of third-party developers building powerful applications on top of our A.I.. You'll help define, launch, and scale our partner program to accelerate app deployment and ensure a smooth, high-quality developer experience from onboarding to publishing.
About the Role
We are seeking a 6-month contract Partner Operations Manager to support third-party developers building applications on our AI Platform via the Apps SDK. You'll look after our partner program, develop enablement playbooks, streamline processes, and serve as a central point of contact across cross-functional teams.
In this role, you will run day-to-day operational workflows for partner onboarding, enablement, submission review, and publishing. You'll manage intake, streamline processes, coordinate across internal teams, and ensure partners have a smooth and high-quality path to building and launching apps.
This role requires a strong operator who can ramp quickly, work cross-functionally, and drive clear outcomes in a fast-moving environment.
Responsibilities
- Triage, evaluate, and prioritize inbound partner interest from trusted channels
- Deliver partner enablement, onboarding, resources, and support through submission and review
- Define SLAs, workflows, handoffs, and documentation to ensure clarity and speed across the partnership cycle
- Coordinate closely with Partnerships, Product, Product Ops, Technical Solutions, Safety, and Review teams to remove blockers and manage risk
- Capture partner feedback and surface insights to improve tooling, docs, and processes
- Track program performance, report progress, and provide cross-functional visibility into partner app readiness and deployment pipeline
You Might Thrive in This Role If You
- Have 3 years of program or partner operations experience in tech, developer platforms, or product environments
- Have experience supporting developer ecosystems or API / platform-based products
- Excel at building structured programs and processes in fast-moving, ambiguous environments
- Have strong communication and cross-functional collaboration skills
- Are energized by enabling builders, solving operational challenges, and driving execution
- Balance strategic thinking with operational rigor and hands-on execution
Preferred Qualifications
- Experience scaling developer or partner programs in a platform ecosystem
- Familiarity with app review processes, platform risk considerations, or content moderation workflows
- Experience supporting product and and engineering teams
- Exposure to AI platforms or developer tooling
Pay Rate: $75-$85/hour
Salary : $75 - $85
