What are the responsibilities and job description for the Event & Guest Experience Manager - VPAC position at Cypress-Fairbanks Independent School District?
PRIMARY PURPOSE:
Provide leadership and oversight of front-of-house operations for the Visual & Performing Arts Center (VPAC). This position is responsible for coordinating event readiness, supervising guest services staff, and ensuring a high level of customer service for all events. Serves as a key liaison between operations, ticketing, concessions, and event coordination teams to ensure seamless execution of district and external events.
QUALIFICATIONS:
Education/Certification:
- Bachelor’s degree preferred (Business, Hospitality, Event Management, or related field)
- Equivalent combination of education and experience may be considered
Special Knowledge/Skills:
- Strong leadership, customer service, and organizational skills
- Ability to manage multiple events and priorities simultaneously
- Knowledge of event operations, front-of-house procedures, and venue management
- Ability to read event diagrams, BEOs, and room layouts
- Proficiency in Microsoft Office; scheduling software experience preferred
- Strong communication and problem-solving skills
Experience:
- Minimum of two (2) years of experience in event operations, guest services, or hospitality
- Experience in theaters, arenas, performing arts centers, or similar venues preferred
TERMS OF EMPLOYMENT:
244 days
Work schedule includes nights, weekends, holidays, and early mornings as required by events.
SALARY:
BA 5 - $76,329
Salary Range (based on experience) as set by the Board of Trustees.
ESSENTIAL FUNCTIONS:
Event Coordination & Operations
- Coordinate front-of-house operations for multiple VPAC events
- Review event details, staffing plans, and operational needs prior to events
- Conduct event walkthroughs to ensure accuracy of setup, signage, and readiness
- Assist with scheduling and communication of event details to departments
- Ensure all staffing, equipment, and service needs are met prior to event start
Front of House Leadership
- Oversee and direct ushers, ticketing staff, and front-of-house support personnel
- Serve as lead on-site contact for guest services during events
- Ensure adherence to customer service standards and district policies
- Training, mentoring, and evaluating front-of-house staff
Guest Services & Client Relations
- Provide high-quality customer service to patrons, clients, district staff, and promoters
- Serve as liaison between clients, internal departments, and event staff
- Resolve guest concerns, complaints, and service issues in a professional manner before, during, or after events.
- Maintain a welcoming, safe, and accessible environment for all patrons
Event Planning Support
- Participate in production meetings and planning sessions
- Assist with event logistics, room layouts, and operational planning
- Support coordination of staffing needs and communication of event timelines
- Collaborate with event coordinators and management on execution strategies
Ticketing, Accessibility & Venue Coordination
- Work with box office staff to support ticketing operations and ADA accommodations
- Ensure accessible seating and services are properly coordinated
- Support will-call, entry operations, and patron flow as needed
Event Day Oversight (MOD Responsibilities)
- Serve as Manager on Duty (MOD) during events as assigned
- Monitor event operations and adjust staffing or workflow as needed
- Ensure compliance with safety, security, and emergency procedures
- Maintain oversight from pre-event setup through post-event breakdown
ADDITIONAL DUTIES:
- Assist in developing and maintaining front-of-house procedures and standards
- Support revenue-generating activities by enhancing guest experience and repeat business
- Assist with reporting, billing coordination, or administrative tasks as needed
- Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES:
- Direct supervision of part-time front-of-house staff (ushers, ticketing, guest services)
- Provide leadership, training, and evaluation support
MENTAL DEMANDS/PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS:
Tools/Equipment Used: Standard office equipment, radios, ticket scanners, scheduling/event software
Posture: Standing and walking for extended periods; occasional sitting
Motion: Frequent walking, bending, reaching, and lifting
Lifting: Ability to lift up to 50 pounds
Environment: Indoor and outdoor event settings; high-volume crowd environments
Mental Demands: Work with frequent interruptions; maintain emotional control under stress; manage multiple priorities
NOTICE TO TRS RETIREES:
Work hour restrictions may apply. Contact TRS at 1-800-223-8778 for guidance.
APPLICATION INFORMATION:
Applications will be reviewed. Not all applicants will be interviewed. Hiring Managers may choose to email you regarding this application. Please monitor your email regularly for any communication.