Customer Service Representative - Second Shift

This is a second shift position, 3:30pm - Close (closing time may be 1:30am). Overtime is a possibility depending on business cycles.

The Customer Service Representative will be responsible for communicating effectively with customers regarding the inbound and outbound movements of their product. The position involves telephone work as well as electronic communication via fax and email. Typing and computer use is necessary for processing out bound customer orders. The position also involves processing inbound and outbound loads for shipping and receiving.

Duties and Responsibilities include the following:

• Provide customers with information regarding their inventory
• Perform shipping and receiving duties
• Maintain professional relationships with the carriers and customers
• Follow all customer requirements and preparation for the shipment of the customer’s inventory out of the facility
• Check in and out all truck drivers
• Assign Dock Doors
• Ensure all paperwork is filled out properly
• Must report overages, shortages, defective materials or questionable condiments to the department supervisor
• Required to produce accurate inbound paperwork so warehouse can confirm delivery of products
• Requires completion of daily Shipping/Receiving entries in computer system.
• Requires preparation of paper work in system, management of product to be shipped or received.
• Confirm all orders are loaded.
• Ensure the driver review bill documentation and confirm the driver has all the correct paperwork for the load with the correct destination.

Education

• High School Diploma or GED

Experience

• 1 - 3 years preferred.
• Excellent communication skills, written and oral.
• Ability to perform but not limited to the following tasks, be familiar with and able to interpret packing slips, enter into the computer the correct information, to acknowledge receipt of the goods into the purchase order and processing database.

Other Abilities You Will Need to Have:

The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Good arithmetic, reading, and typing skills
• Sit and/or stand for extended periods of time
• Be able to see, speak and hear
• Ability to work overtime as needed
• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
• Understand and follow verbal instruction, written instruction and company policies.
• A starter that can work independently and coordinate with others
• Follow safety procedures at all times.
• Ability to manage stress and productivity guidelines
• May require periodic and brief entry into warehouse with temperatures as low as -20 Fahrenheit/-25 Celsius while wearing company provided personal protective equipment and freezer gear.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Springdale, AR 72764 (Required)

Ability to Relocate:

• Springdale, AR 72764: Relocate before starting work (Required)

Work Location: In person

Salary : $19