Client Support Specialist

Cypress Bank & Trust was originally founded as a Florida Chartered boutique corporate fiduciary in Palm Beach, FL in 1996 and transitioned to a bank and trust company in August 2021. We currently have four full-service offices throughout the state of Florida with additional trust offices in Winter Haven and Naples. In addition to providing trust and investment advisory services, Cypress Bank & Trust offers a complete array of personal and commercial banking services intended to meet all our client’s holistic, financial needs including providing personalized, tailored solutions. At Cypress Bank & Trust, we believe in providing services to meet all the needs of our clients.

As a Trust Support Specialist, you will partner with a Trust Officer to manage and administer trust accounts in compliance with the trust document, governing law and Cypress Bank & Trust Company policies. You will interact directly with inside & outside advisors and beneficiaries and manage follow-up and/or ongoing deliverables along with providing data entry support for a Trust Officer. This position reports to the Trust Officer/Manager.

Responsibilities

• Support assigned Trust Officer in the administration of trust accounts.
• Performs general administrative duties; assists trust officers with the day to day administrative and operational tasks of individual & trust accounts
• Communicate and collaborate with internal business partners (bank, operations, investments, compliance, legal and sales) to timely complete required tasks
• Collaborate and work in an ongoing relationship with our associated financial partners and trust beneficiaries
• Assist Trust Officer with client and prospect communication as well as documentation of all follow up actions and related project management
• Attend meetings with advisors, clients and prospects
• Facilitate daily account activities with Trust Officer including cash movement and prepare/input requests for the payment of expenses and distributions including submitting ACH transfer and wire instructions and researching account transactions
• Responsible for maintaining all account documentation for current and historical accounts, assisting with onboarding new client accounts etc.
• Assisting in the tax reporting for clients with internal and external CPAs (gathering documentation for preparation, communications with CPAs, tracking completion of returns, scheduling payments of tax & estimates due)
• Prepare requested reports for administration of trust clients (cash management, client statements etc.)
• Assist trust officer with trust asset management and estate settlements (real estate inspections, collecting bills and communication with vendors, assisting in custody & securing of assets, creating inventories)
• Assist Trust officer in preparation of annual account reviews and responding to auditor requests
• Maintain solid working knowledge of internal policy and procedures regarding fiduciary administration
• Provide excellent client service to all beneficiaries, financial and legal advisors
• Work independently on assigned tasks with minimal supervision of Trust Officer
• Perform special projects and other related tasks as needed
• Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.
• Complies with the Bank BSA Policy and internal procedures including any related training including Know Your Customer compliance
  
  

Skills

• Proficient with AddVantage or other trust accounting software
• Strong organization and prioritization skills
• Detail-Oriented and ability to multi-task
• Ability to work collaboratively in a team environment
• Proficiency with Microsoft Office Suite (Word, excel, SharePoint and Adobe Acrobat a must)
• High degree of discretion and ability to keep office and account matters confidential