What are the responsibilities and job description for the Personal Banker position at Cypress Bank SSB?
Essential Functions
- Meet and greet customers.
- Open new and revise existing accounts: checking, savings and certificates of deposit (including IRAs) while following procedures prescribed in the Bank's Customer Identification Program.
- Assist customers with online banking needs including initial set up and troubleshooting.
- Manage deposit account relationship.
- Cross-sell the Bank's services and products.
- Research and verify account information for customer inquiries, quote products and rates.
- Assist customers with check orders, debit cards, safe deposit box services, and wires.
- Process collection items.
- Assist customer with Debit Card Disputes for unauthorized charges.
- Accept loan applications.
- Process approved loans including funding, scanning, and indexing.
- Procures information necessary to complete loan package and documentation requirements, (i.e., financial statements, tax returns, appraisals, lien searches, collateral verification)
- Identifies and prepares documentation for new loans and renewals.
- Prepares payoff quotes and forwards to lenders and/or client.
- Prepare board reports for Senior Officers.
Additional Responsibilities
- Other duties as assigned.
Required Education, Experience, and Skills
- High school diploma or equivalent preferred; College Degree a plus
- One year's banking experience, preferably as CSR or Loan Assistant.
- Understanding of responsibilities under the Bank Secrecy Act; participate in initial and periodic training.
- Interpersonal skills to represent the Bank positively with customers and other employees.
- Professional appearance, dress, and attitude.
- Ability to maintain confidentiality of Bank records and customer transactions.
- Working knowledge of Microsoft Word and Excel.
- Ability to lift 25 lbs.
Equipment Used
- Computer
- Document scanner
- Ten-key calculator
Equal Employment Opportunity