What are the responsibilities and job description for the Network Technician - Local to South Carolina - Onsite Job position at Cynosure Technologies LLC?
Job Details
Role: IT - DJJ - Network Technician - Intermediate
Duration: 12 Months
Location : Columbia, SC (Onsite Job)
Department :DJJ
Daily Duties / Responsibilities: Key Duties Help Desk & Ticket Management o Respond to and resolve help desk tickets related to: Respond to Wired and wireless network issues Network account onboarding and offboarding via custom scripts Infrastructure-related incidents On-Call Support Rotation o Level 1 Support: On-call every 3 weeks for critical site support (Network outages) o Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites Infrastructure Projects o Assist in network rollouts, upgrades, and cleanup efforts o Participate in planning and execution of infrastructure improvements o Support documentation and inventory of network assets Administrative & Technical Expertise o Provide support for Microsoft administrative tasks, including: Entra ID (Azure AD) management Group policy and user provisioning Microsoft 365 administration Assist with server administration tasks, including: Basic Windows Server maintenance Monitoring and performance tuning Patch management and updates
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Required Skills: 5 Years of experience with Microsoft Entra ID and general Microsoft administration 5 years of experience with Windows Server environments 10 years of experience in troubleshooting skills in networking (wired/wireless) 5 years experience responding to help desk requests via ticketing system Ability to work independently and collaboratively in a team setting Excellent communication and documentation skills
Preferred skills: Experience with Deskpro ticketing system Experience with Active Directory, DNS, and Group Policy Experience with RuckBrocade network switches
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Required Education:
Bachelor s Degree. May sub for equivalent experience. | Required Certifications: No
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