What are the responsibilities and job description for the Service Desk, Technical Services position at Cynet Systems?
Job Details
We are looking for a Service Desk, Technical Services for our client in Frankfort, KY
Job Title: Service Desk, Technical Services
Job Type: Contract
Job Description:
- The IT Help Desk / Desktop Support Technician will provide technical assistance to end users, deliver high-quality customer service, and resolve desktop-related issues both onsite and remotely.
- This role is ideal for entry level candidates or individuals nearing the completion of an IT-related degree who possess strong communication skills, a calm demeanor, and the ability to troubleshoot effectively in a dynamic environment.
- Entry Level Candidates or candidates close to completing an IT-related degree.
- 1 year of IT experience in Help Desk or Desktop Support roles.
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service skills.
- Excellent attendance.
- Professional communication with no foul or abrasive language.
- Calm and non-argumentative demeanor.
- Ability to take ownership without being defensive.
- Empathy and patience with upset or frustrated customers.
- Trainable, self-starting, and shows initiative.
- Ability to simplify technical explanations for end users.
- Customer service in a technology-oriented environment.
- Desktop support (onsite and remote).
- Windows 7 and Windows 10.
- Mapping network drives.
- Support for VPN tools such as Global Protect.
- General NAS understanding.
- Office Suite (Outlook 2013 or higher).
- Common applications (Adobe, Java, etc.).
- Ticketing systems, preferably ServiceNow.
- Phone support or helpdesk operations.
- Fast-paced and changing work environments.
- Working effectively within a team.
- Multi-tasking in a support setting.
- Clear and concise documentation.
- Active Directory (password resets and user account tasks).
- Remote or desktop support experience.
- Provide technical support for end users both onsite and remotely.
- Troubleshoot hardware, software, and network issues.
- Assist with Windows OS support tasks.
- Help users with account and access issues using Active Directory.
- Document issues and resolutions clearly in the ticketing system.
- Support office applications and commonly used software.
- Handle customer interactions with professionalism and empathy.
- Manage multiple tickets and tasks in a high-volume environment.
- Deliver clear instructions and explanations to non-technical users.
- Experience in customer-service oriented roles.
- Adaptability in changing environments.
- Strong teamwork and collaboration skills.
- Ability to communicate technical concepts in simple terms.
- Desktop support (onsite and remote).
- Windows OS support.
- Ticketing systems.
- Active Directory.
- Office applications.
- Basic networking tasks (drive mapping, VPN support).
- Troubleshooting and documentation.
- Degree in an IT-related field (completed or near completion).
- Additional technical certifications are a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
