Network Technician

Pay Range: $20.00hr - $25.00hr

Job Overview:

The candidate will support and manage network infrastructure and related devices. Key duties include racking, stacking, cabling, and decommissioning network hardware devices, as well as providing site services support for network device maintenance. The role requires experience with routing, switching, firewalls, WiFi, IP Telephony (IPT), and Radio Frequency (RF) equipment such as microwave radios, cellular nodes, and VSATs.

Responsibilities:

• Respond to ServiceNow incident tickets.
• Perform patching cable installation and recovery.
• Install power leads.
• Install, remove, or swap equipment.
• Locate and identify network circuits and tag the demark location.
• Provide escort services for third-party vendors or subcontractors wherever support is being provided.
• Adhere to risk management processes, including conducting walkthroughs, obtaining work permits, following change management, attending safety training, and reporting incidents.
• Comply with audit, information protection, physical access management, and operational excellence standards.
• Troubleshoot and patch power cables.
• Identify switch port locations.
• Ping key devices and perform DNS lookups.
• Troubleshoot, install, and remove equipment or components while performing visual checks for hardware failure lights, console error messages, power status, and hardware labels.
• Assist with the identification and reporting of communications room environmental issues such as lack of cooling or water leaks.
• Perform IMAC activities for end-user business LAN and voice devices.
• Adhere to change management procedures and practices.
• Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided.
• Adhere to Business Continuity Plans and Disaster Recovery Plans.
• Provide smart hands support for telecommunications infrastructure including fiber optic and copper cabling, WiFi and BLE systems, microwave systems, radio systems (HF, VHF, UHF, 2-way, radar), VSAT systems, and cellular-based systems (public and private 4G LTE, 5G, NB-IIoT, LTE-M).
• Support lpWAN (low-power WAN) systems such as LoRaWAN and other IIoT/OT systems.
• Deploy pre-wired solar panel/battery power systems at ground level, perform low-level maintenance, troubleshoot, and repair.
• Execute IP Telephony (IPT) installations at end-user locations and support specialty telecom systems such as CCTV, PAGA, Intercom, and Fire/Intruder Alarms.
• Work cooperatively and collaboratively across organizations to restore services, including design, engineering, service desk, operations center, telcos, managed service providers, and business units.
• Support IT and telecoms requirements for major capital projects, as well as merger, acquisition, and divestiture projects as guided by the network team.
• Participate in Root Cause Analysis post-incidents as requested.