What are the responsibilities and job description for the Datacenter Technician position at Cynet Systems?
We are looking for Datacenter Technician for our client in Reno, NV.
Job Title: Datacenter Technician
Job Location: Reno, NV
Job Type: Contract
Job Overview:
Data Center Operations:
- Perform rack & stack of servers, network devices, and storage equipment.
- Handle cabling (fiber & copper) including labeling and cable management.
- Support installation, relocation, and decommissioning of hardware.
Hardware and Inventory Management:
- Receive and verify hardware shipments against purchase orders / delivery notes.
- Perform physical inspection of equipment for damages upon arrival.
- Maintain accurate inventory records (asset tagging, tracking, updates).
- Manage spares inventory and ensure availability of critical components.
- Coordinate hardware returns (RMA), dispatch, and logistics tracking.
- Ensure proper storage, labeling, and documentation of all assets.
Incident and Request Handling:
- Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow).
- Perform basic troubleshooting.
- Server hardware issues.
- Network connectivity (Layer 1 checks).
- Escalate issues to L2/L3 teams with proper logs and updates.
Remote Hands Support:
- Act as hands & eyes support for remote engineers.
- Cable reseating.
- Power cycling devices.
- Console access setup.
- Basic hardware replacement (as guided).
Monitoring and Reporting:
- Monitor alerts from DC tools/dashboards.
- Update tickets with accurate troubleshooting steps and status.
- Maintain documentation, asset inventory, and audit records.
Compliance and Safety:
- Please follow data center security and access protocols.
- Adhere to ESD, safety, and PPE standards.
- Ensure readiness for audits and compliance checks.
Technical Skills:
- Networking fundamentals (IP, switching, patching).
- Server hardware components.
- Fiber & Ethernet cabling.
- Ticketing tools (ServiceNow or similar).
- Basic console tools (SSH, Putty).
Soft Skills:
- Strong coordination and communication skills.
- Ability to manage physical inventory and logistics tasks.
- Comfortable working in a rotational shift environment.
- Attention to detail and documentation accuracy.