What are the responsibilities and job description for the Avaya Voice Engineer position at Cynet Systems?
Job Description:
- 5 years of experience in Voice Technologies, especially in Avaya Voice.
- Basic understanding of Avaya CM & Aura Messaging 6.x & 7.x.
- Hands-on experience on Avaya CPOD solution.
- Good understanding on Avaya Legacy systems. Non-Voip Telephony solutions.
- Good understanding of Avaya H.323 and SIP endpoint Registration and Troubleshooting.
- Must be able to add stations, Trunk groups, Route pattern, and ARS/AAR table.
- Good understanding of AAM Voicemail services & user provisioning.
- Good understanding of VoIP, H.323 and SIP services.
- Good understanding of the integration of 3rd party apps such as CDR, RightFax, Directory Services, Paging Services, Wallboards.
- Must be able to diagnose call failures on VoIP and POTS and assist L3 on the analysis.
- Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
- Expert-level experience in handling Avaya IP telephony Network Infrastructure.
- Good understanding of ACD call flows and Vectoring knowledge with wallboard integrations.
- Good understanding of Avaya CMS Architecture and integration with Avaya CM.
- Good understanding on Agents provisioning on Avaya CMS and fetching CMS reports.
- Independently resolve tickets within SLA, coordinate with Telco for Circuit issues and DIDs.
- Monitor Voice network via Monitoring tools like Solar Wind, Nectar, Prognosis etc.
- Experience in providing logs to the Avaya support team and resolving critical issues in a timely manner.
- Experience in PSTN trunking, SIP trunking with Avaya, and other IP PBX ( Onnet/Off-net ) calls.
- Provide assistance to WebEx conferencing solutions.
- Hands on experience User Facing Features support and daily operation health check and monitoring.
Structural Engineer
HireIQ Solutions, Inc. -
Bend, OR
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PENCE COMPANIES -
Bend, OR
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Navy -
Sweet Home, OR
